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Reviews
Tripadvisor Traveller RatingBased on 3289 Reviews
Traveller ReviewsRanked #93 of 258 hotels in San Francisco
Traveller Rating
Excellent
1382
Very Good
1085
Average
488
Poor
217
Terrible
118
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Andrew D said...
Very poor
Travelled on 03/2026
This hotel is suboptimal and isnt worth the money.
There is no coffee or tea in the room. There is no fridge. WIFI just about works, the rooms are dated. The hotel itself self is tired and needs to a lot of work to bring up to date.
If you think you are booking a luxury hotel or at least something of an equivalent beware this hotel isnt it.
Also, be advised that there is a destination tax in which you get the...
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Filip G said...
700$ rip-off, avoid this place at all costs
Travelled on 03/2026
This was hands-down the most disappointing experience I've ever had in a supposed 5-star luxury hotel. I paid a premium price for a Junior Suite. When booking, I explicitly selected and ticked the filters for away from elevator and quiet room. The system let me proceed, confirmed the Junior Suite, and gave no warning that my requests couldn't be met. The room I ended up in was directly next to the elevator shaft ...
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Travel G said...
Old-School Nob Hill Elegance That Still Feels Special
Travelled on 06/2025
The InterContinental Mark Hopkins is one of those hotels that feels tied to the history of San Francisco the moment you walk in. Perched on Nob Hill, it has that classic grand-hotel presence that makes a stay feel a little more memorable than the average downtown property.
The location is excellent for exploring the city, and theres a timeless elegance here that still comes through even in a modern travel world. Of...
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Nav T said...
A very old hotel that needs work - Far better options available for price and location
Travelled on 02/2026
The experience fell materially below the standard advertised and expected from a property of your reputation and pricing.
Within a 24-hour period, I was required to move rooms three times due to ongoing issues that should have been identified and resolved prior to guest arrival. Most critically, the Wi-Fi and mobile signal in the rooms were effectively unusable. As a business guest, reliable connectivity is not opti...
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Scotland S said...
Turning a 1st class hotel into a Travel Lodge.
Travelled on 02/2026
We booked, AGAIN, one of the most expensive suites in the hotel. It had no refrigerator, no coffee maker, nor mini-bar. It was like a Travel Lodge at $1,000 a night. There is something wrong with management at Intercontinental....