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Reviews
Tripadvisor Traveller RatingBased on 3271 Reviews
Traveller ReviewsRanked #90 of 263 hotels in San Francisco
Traveller Rating
Excellent
1377
Very Good
1084
Average
483
Poor
212
Terrible
115
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
gene2024 said...
Great stay but keep doing the little things.
Travelled on 11/2025
We have stayed at the Mark Hopkins many times. This time we are giving it four out of five stars even though some of you might think this is a little crazy Its a beautiful hotel and normally always a five star experience. The service and staff are always fantastic! But sometimes its the little things. We upgraded to a suite, corner room with impeccable views of the city. Its nearing Christmas time and its beauti...
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sammyjo_77 said...
Beautiful Building Externally - Faded Elegance Inside
Travelled on 11/2025
A San Francisco landmark but definitely now faded glory. Heavy old fashioned furniture, tiny bathrooms, dated carpets and decor. All very clean etc but definitely past its best. Tried to go for a drink at the Top of the Mark and they wanted a cover charge and had a waiting list - didn't stay as we just wanted a nightcap which was a shame and we came here 30 years ago on our honeymoon and it was fabulous. No other ...
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Kaitlin H said...
For the love of all things good, bring back in-room coffee makers
Travelled on 11/2025
My husband, two kids, and I stayed at the Intercontinental Mark Hopkins for four nights in November of 2025. My husband had a conference downtown, so we came along to explore the city, but I honestly wish we had chosen a different hotel. Pros- I felt safe in and around the hotel, which is a big deal for us. It was clean, and the Christmas decorations were beautiful. Raffy, the doorman, was INCREDIBLE. He made my kids...
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Annette L said...
Nice stay
Travelled on 11/2025
Nice old venerable SF hotel. Room was small but comfortable. Service in the Top of the Mark was great and Sal, the doorman, is a rockstar! Only negative was internet. It was really bad in the room we were in (#1434) and another reviewer also mentioned it. Future guests may want to ask about that before accepting a room when checking in....
Venture732659 said...
EXCELLENT
Travelled on 11/2025
Had a fabulous experience. Roy at the front desk was awesome and was so friendly and helpful. He really set the tone for our fabulous trip!!
Neal and Heidi...