Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3283 Reviews
Traveller ReviewsRanked #93 of 259 hotels in San Francisco
Traveller Rating
Excellent
1381
Very Good
1085
Average
486
Poor
214
Terrible
117
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
brad m said...
Stay anywhere else
Travelled on 01/2026
Avoid this is a dump. Nice location. This is not even a two star hotel. No service. Nothing in the room. My sink didnt even work....
TonyF22 said...
A legendary hotel in Nob Hill !
Travelled on 12/2025
I think its a little tired decor wise since we last stayed in 2022 , but its still a landmark hotel and as we were bringing the kids and grandchildren for Christmas, it was a perfect , family friendly spot ,
The rooms are well sized with all amenities, you have the Top Of the Mark lounge at the rooftop , and its about $10 down to Fishermans wharf in a cab ,. ( we even walked it one day .. the downhill bit ! ...
Read more
TommyJHS said...
Needs accessibility improvements
Travelled on 11/2025
We had a very nice room facing north, towards the Golden Gate Bridge. Great view. We have stayed here several times. The hotel Is in need of repairs. The bathrooms are dated and uncomfortable. The bathroom lack safety basics like grab bars.
I am a senior with some mobility problems. The accessible pathway from California Street to the entrance was continually blocked by parked cars that had backed over the accessi...
Read more
Discover61611 said...
Disappointed by the lack of facilities
Travelled on 01/2026
I was really looking forward to staying here as looked amazing on line. Check in was great, really friendly guy helped us but when we arrived at our room there was no water or tea and coffee facilities! Not great when you have been travelling. Bathroom ok. Room was clean and view was great. Ok stay but very expensive for what you get....
X7082WElp said...
No longer a luxury property
Travelled on 12/2025
We recently stayed at the Mark Hopkins for a staycation to celebrate New Years. We rarely write reviews but were compelled to do so after our very disappointing stay. Pros: easy and pleasant check in, comfortable bed, great location and nice view. Cons: outdated and damaged furniture, all luxury amenities have been removed from the room (robes, slipper, wine glasses, coffee maker, etc). Dirty glasses and sticky ...
Read more