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Reviews
Tripadvisor Traveller RatingBased on 3086 Reviews
Traveller ReviewsRanked #57 of 263 hotels in San Francisco
Traveller Rating
Excellent
1641
Very Good
1127
Average
213
Poor
65
Terrible
40
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
hisky said...
Friendly staff and convenient location, but changes needed for better stay
Travelled on 11/2025
Staff is friendly and helpful. Location is good and bad, could be a little too close to street noise from daily morning cleaning crew and those who like to sing and yell at night depending on where your room is as the windows don't seem to be double pained or help with any noise reduction. Location is pretty convenient though. Rooms are spacious and looks like it was renovated not long ago. But a few issues are th...
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AndresCa9 said...
A Completely Unjust and Disturbing Experience at Club Donatello
Travelled on 11/2025
I feel compelled to share what has been one of the most distressing and surreal experiences I have ever had with a hotel. I stayed at Club Donatello for a single night on November 2025, fully expecting the same excellent service I had previously enjoyed. I had actually recommended this hotel many times over the years something I never thought I would regret.
Sadly, what happened after this stay has been nothing sh...
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Duke1140 said...
Great location, nicely renovated, friendly and helpful staff...especially Pam the consierge.
Travelled on 09/2025
Our room was nicely appointed, comfortable, clean and had a great HVAC system to keep the room climate as we wanted it. The hotel has some nice amenities, however, we did not use them. Parking is available on site and runs about $70/day, with in and out available and these fees are cheaper than many other hotels.
While the hotel is close to Union Square and several nice food venues close by one side can be noisy due...
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Robert M said...
Very Nice but rather sterile
Travelled on 09/2025
Very Nice but rather sterile. Good service, clean, well maintained, fairly spacious rooms with appropriate art work. Appropriate price. It was nice to see that the area around Union Square has been cleaned up and feels totally safe. The weather was gorgeous....
kytraveler93 said...
Nice Hotel in a Safe Area
Travelled on 09/2025
The Donatello Hotel is centrally located. The hotel restaurant is really yummy (Italian) and there are also some other places within walking distance. My husband walked to Jack in the Box and got breakfast for us a few times. The lobby area is really pretty, and the hosts are friendly and helpful. The hotel is in a safe area, and although there are lots of homeless people in San Franciso, we never saw any near the ho...
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