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Reviews
Tripadvisor Traveller RatingBased on 3088 Reviews
Traveller ReviewsRanked #59 of 259 hotels in San Francisco
Traveller Rating
Excellent
1642
Very Good
1128
Average
213
Poor
65
Terrible
40
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Karen Y said...
A spacious room
Travelled on 12/2025
We had a spacious and clean room with a king bed. The bathroom was spacious too. The key positive aspect of our room was a small and separate dressing area near the door, which also came with a shoe cabinet with a seat for putting on shoes (this was pretty useful for extra storage and an unusual find in a hotel room). The reception staff were friendly. The room was serviced every two days during our four-night stay, ...
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kdshow said...
Great experience on our vacation. Meal and great restaurants in the resort and nearby.
Travelled on 12/2025
Great experience on our family vacation, Restaurants at the resort and around the area was awesome ...
hisky said...
Friendly staff and convenient location, but changes needed for better stay
Travelled on 11/2025
Staff is friendly and helpful. Location is good and bad, could be a little too close to street noise from daily morning cleaning crew and those who like to sing and yell at night depending on where your room is as the windows don't seem to be double pained or help with any noise reduction. Location is pretty convenient though. Rooms are spacious and looks like it was renovated not long ago. But a few issues are th...
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AndresCa9 said...
A Completely Unjust and Disturbing Experience at Club Donatello
Travelled on 11/2025
I feel compelled to share what has been one of the most distressing and surreal experiences I have ever had with a hotel. I stayed at Club Donatello for a single night on November 2025, fully expecting the same excellent service I had previously enjoyed. I had actually recommended this hotel many times over the years something I never thought I would regret.
Sadly, what happened after this stay has been nothing sh...
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Duke1140 said...
Great location, nicely renovated, friendly and helpful staff...especially Pam the consierge.
Travelled on 09/2025
Our room was nicely appointed, comfortable, clean and had a great HVAC system to keep the room climate as we wanted it. The hotel has some nice amenities, however, we did not use them. Parking is available on site and runs about $70/day, with in and out available and these fees are cheaper than many other hotels.
While the hotel is close to Union Square and several nice food venues close by one side can be noisy due...
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