Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3070 Reviews
Traveller ReviewsRanked #54 of 260 hotels in San Francisco
Traveller Rating
Excellent
1633
Very Good
1123
Average
211
Poor
66
Terrible
37
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lindy W said...
Great hotel in heart of Union Square
Travelled on 08/2024
This was a great hotel that we used points for.  It is located in the heart of Union Square. It is close to everything and easy to access transit.  This was strictly a baseball trip and was an easy walk to the ballpark.  The rooftop patio closes so early, the lady told us 10:30 but it closed a little earlier than that. We would have liked it to be open later so we could have our night cap up there. It was a nic...
Read more
dfb260 said...
Nice hotel in a great location! (But do not buy any timeshare!)
Travelled on 08/2024
No matter how good they make it sound, DO NOT BUY A TIMESHARE, anywhere! The timeshare sales pitches are misleading. Timesahares are a financial trap!
That being said, renting a hotel room here is appealing. The rooms are large, clean and comfortable and the location is good for seeing the City....
Not only is the first time that I have been told to do my own bed in a hotel but also this was not even a bed, it was a small sofa bed, also the received treatment was totally unrespectfull. I strongly do not recommend making any kind of reservation hear...
Maria A said...
The worst treatment I have ever received in a hotel
Travelled on 07/2024
I have arrived at the hotel at 21:50 after driving 1000km with my 2 kids. It is 22:31 and I still dont have a room. I paÃd for a 2 beds room. My Room has a bed and amaño aofa. I have spoken with the receptionst and she has told that one bed is the sofa and I have to make the sofa bed!!!
I have esplained them that my kid has brain paralized and he is authis and they really dont mind about it!
This is the worst treat...
Read more
Robert M said...
I felt like I was kicked out the door
Travelled on 07/2024
Until my final morning, I would have given the Donatello five stars in every regard, hands down. That changed.
The problem I encountered was at check-out. They have a 10am check-out time, which is a little early, but definitely not ridiculous. However, many might expect it to be the more standard 11am, as I did. I would suggest they explicitly let guests know, verbally, about the check-out time upon check-in.
I did...
Read more