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Reviews
Tripadvisor Traveller RatingBased on 195 Reviews
Traveller ReviewsRanked #35 of 79 hotels in Donostia - San Sebastian
Traveller Rating
Excellent
97
Very Good
58
Average
18
Poor
10
Terrible
12
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Mdr10Cornwall said...
Great hotel and amazing staff !
Travelled on 03/2025
Amazing hotel and incredible staff !
Have stayed at this hotel a few times on winter sun break. Its the perfect spot , not right in the centre and a nice stroll into town.
I had a very bad fall outside the hotel , on wet tiles . The staff member and police etc were amazing . She arranged the ambulance who were there in minutes.
Not only that , the staff member phoned me in hospital a few hours later to check on m...
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O2469BNdianeb said...
Good and Bad
Travelled on 10/2024
The hotel was nice and the front desk staff were helpful. The room was comfortable. I would have given 4 stars based on our overall experience at the hotel. However, there were two management-related problems that affected this rating. First, there was no record of our special request for a pet-free and quiet room that was made when we booked weeks in advance. Although the request was printed on our confirmation, th...
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inas299 said...
simply disappointing
Travelled on 05/2024
I know as a costumer, when you see a bad review of a place that generally has great reviews, the first thing that comes to mind is that they are lying or exaggerating. In our experience, we got the only room that is next to the one where everyone has breakfast, and we could hear EVERY SINGLE crackling plate since 8am. We realised since check-in that it would be a problem, yet the receptionist told us "No one has ever...
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shoemaker_10 said...
smart
Travelled on 09/2023
smart hotel with 2 lifts and a breakfast room. everything working. helpful staff .
located a short bus ride (26 or 28) into the centre of the old town, it drops you on the Boulavard. train/bus terminal at right end and the beach at the left end.
i like the logo projected on the pavement at night....
Elcura2022 said...
Great location, really close to the city center and beach. Transport all bus stop just a few meters from the hotel.
Travelled on 07/2023
Perfekt location really close to the city center, ten min from the beach and you Can get the bus to Any part of town you wish a couple of min from the hotel.really Nice and quiet area, lots of shops arround.our hotel room is above average size and plenty of space....