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Reviews
Tripadvisor Traveller RatingBased on 394 Reviews
Traveller ReviewsRanked #24 of 83 hotels in Donostia - San Sebastian
Traveller Rating
Excellent
183
Very Good
134
Average
45
Poor
20
Terrible
12
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
SUZANNE T said...
Great location, superior double very disappointing
Travelled on 02/2026
Great location, one road back from the sea. Short walk to old town. Breakfast was good especially the fresh orange juice. As the photos will show the decor in the room was disgraceful, no one even asked at check out if there was any issues. Room 515 has a big step onto the terrace....
Krissie76 said...
Beautiful place
Travelled on 09/2025
This hotel was in a very good location, 10-15 minutes from the Old Town. The rooms were spotless, however the bathroom could do with an upgrade. (216)
There was slight noise from the street but nothing too disturbing.
I would definitely consider staying again if ever I return to San Sebastián.
Unfortunately the weather wasnt kind to us (rained every day) as would have loved to have spent time on the beach.
Al...
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David M said...
Excellent location and Friendly staff.
Travelled on 07/2025
Excellent location with easy access to main beaches and short, level esplanade walk to old town.
Friendly, helpful staff and comfortable room.
While expensive, it is good value for the location....
Jason H said...
Great Location
Travelled on 07/2025
The Hotel is in a fabulous location
5 minute walk from the middle of the beach, 15 minutes from Old Town.
Laura at reception was fabulous and could not have been more helpful ...
robwD2959XP said...
Great hotel, well placed and excellent service.
Travelled on 06/2025
Stayed at the Sercotel Hotel Europa for a week in June 25 with my daughter as we were using San Sebastian as a base to explore the area. The hotel was great from start to finish. We booked through booking.com and the communication with the reception at the hotel was clear and efficient and the fully answered any questions we had. We opted for one of the superior twins and the room was perfectly fine.
Check in was s...
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