Grand Hotel Europa Palace

I find myself having to complain about the awful accommodation that was given to my wife and I on our recent trip to Italy. The hotel The Grand Europa Palace. The room we were given was no more that adequate. It was not possible to open the window because of the excessive traffic noise, It had just one power point and if as is necessary we needed to plug in a phone charger the television and fridge would not work, come to that the television did not work nearly all week even though I had mentioned it to the reception on a number of occasions. The bathroom was a disgrace it reminded me of something that I had experienced back in the 60s when I stayed in a cheap Blackpool B&B on a stag weekend, there was no bath only a shower, the shower consisted of a small tray with a cheap dingy shower curtain that stuck to your body as soon as you turned on the water, there was mould on the wall there was no proper waste fitting in the shower tray so that it was painful if your toes to or heel were to fall into it. The toilet seat was badly cracked and clearly not hygienic, the waste plug in the sink was dirty and covered in green lime scale, the taps were very stiff, my wife could just manage to turn them on but was not able to turn them off so I had to do this for her, the tap on the bidet was so stiff to turn it off I had to use a towel so that I did not hurt my hand. I complained to the reception on arrival and before we had unpacked, I asked for another room but was told that there was nothing available. This was clearly not a 4 star experience. However the staff, the views from the terrace, and being able to walk into the town centre were all plus points. We would stay again BUT only if we booked their very best room

We stayed for half term week (27/10 - 03/11 2019) Superior room with sea views. Very clean and spacious. Breakfast had a very good selection of food. We ate alfresco most of the week as the weather was so good. Staff very friendly. Ten minute stroll to Sorrento plaza. There is a gym for those who need to work out while on holiday!!! 🤣 We did all trips on our own. The train is very cheap. Five minutes from hotel. Pompeii and Herculaneum are very easily reached. Also buses services are ridiculously cheap and can be caught from by the train station. We did the Amalfi coast. Bus to Positano €8 return for two. At the harbour buy tickets.Return ferry Positano to Amalfi €32 for two return. Buy your tickets from the shop,not the outside vendors. Don’t for get Capri. Again buy your tickets at the harbour. Take the chair lift to the highest point of the island. Sorrento provides lots of excellent places to eat.

Historic hotel within walking distance of city center. Sits right on the Tyrranean sea. When we arrived we were upgraded to a large lovely room with an enormous veranda which overlooked the water and Mt Vesuvius. The breakfast was very good. We could not have been happier with this hotel. The staff was a bit stand offish and not as friendly as we found in other cities in Italy. That was our only criticism. I would highly recommend this place.