Grand Hotel Europa Palace

My wife and I have visited Sorrento many times, with a good selection of 4* Hotels, but, the Europa Palace was a complete disaster, how any travel company could class this as 4* is beyond me, We book for (what we know is a great sea view at the Grand Royal Hotel that is excellent, next to the Europa) at additional costs of €580 for 7nights, what a rubbish view at the end of a very old and long patio, with a very large bush that was obscuring our view, which meant you needed to then go a further 6mtrs. to the right to finally get the view that we paid-for. The hotel itself is old and in need of a substantial refurbishment, the reception still rely on writing everything down, when to book-in. Room we had was well overdue a major refurb., only one socket to use for my wife’s hairdryer and to recharge our iPhones! Sockets old and worn; toilet seat broken, black milldew on wall at cistern level, old patio doors, still using keys to enter your rooms, with old furniture and decor! Breakfast, what can I say, depending on the location of your table on the patio areas, you then have to walk some 30+ Mars from your table to the coffee and tea area, it’s seems they’ve never heard of tea and coffee pots, you spill most in you saucer, then it’s cold when you actually sit at your table; breakfast food quality poor, choice is poor, evening meals, poor quality. Swimming Pool: You are not allowed to swim in the pool without a rubber head cap! Please, this is 21st century, not the 1900’s... Bar at night is non-existent, poor outside service, seems they work and prepare drinks from a hut....I could continue, but, you can guess, never again...

Lovely grand hotel in an amazing location so central to everything with the main square just a few minutes walk away. Probably the friendliest and most helpful staff ever encountered in a hotel - from the cleaners to the receptionists - and an extra special mention to Francesco the maître de who went above and beyond (organising a beautiful chocolate cake for my fiancé’s birthday and then singing ‘Happy Birthday’ to him - he made us feel almost part of the family! Rooms were huge, spotlessly clean and with the most incredible views! We had breakfast here every morning with the most gorgeous views and an excellent range of food to choose from. Very good value for money hotel - we would highly recommend and would love to come back!

Stayed in October and could not believe the views over the bay of Naples. Very nice hotel with lovely breakfast on the patio looking out towards Mount Vesuvius. Only complaint we could find was there the beds were very uncomfortable and needed new mattresses. Even so we will be going back next year. Very close to the centre of Sorrento and even had its own pontoon with a lift down to it.