Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 80 Reviews
Traveller ReviewsRanked #269 of 416 hotels in Venice
Traveller Rating
Excellent
24
Very Good
28
Average
12
Poor
8
Terrible
8
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Steve C said...
Bad customer service and front desk
Travelled on 07/2025
Bad customer service , they will not help you , I gave them a chance to to fix it to make things right but they wont, dont go there on vacation. They dont make an effort....
Mike J said...
no customer service
Travelled on 07/2025
Bad cusomer service, they won't help you, don't go if your on vacation, we stayed becuase they would not do a refund, but there better places to stay in Venice...
Leo B said...
A Good Hotel in a Central Location
Travelled on 05/2025
The hotel's location is very convenient for the St Mark's Square attractions and transport connections, being only a few minute's walk away. It is nevertheless quiet, being at the end of a cul-de-sac that ends in a canal-side. This location makes the hotel a little difficult to find if you arrive by Alilaguna ferry from the airport to St. Mark's Square as we did. The reception area is small in size but the staff prov...
Read more
wendysV4594DK said...
Would stay again - great location and staff
Travelled on 05/2025
The location is ideal, as it is convenient to all the local sights but peaceful and quiet. The staff were friendly, helpful, and responsive. We were pleasantly surprised to be admitted to our room upon our 11:00 am arrival without question.
The breakfast courtyard is picturesque and I could have eaten my own weight in the lovely pastries.
Our room could use cosmetic updating, but it had a vintage charm and we were ...
Read more
Lillian S said...
Disappointing Experience - Not what I reserved.
Travelled on 04/2025
I would not recommend this hotel based on my recent stay. I booked a family room (for 4 people) through my travel advisor. She showed me a picture of the family room for my approval and upon arrival, I was given a standard room and they stuck 2 twin beds in it. I immediately brought this to their attention, instead of resolving the issue they said they are all booked up and if I give them $100 cash they can move m...
Read more