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Reviews
Tripadvisor Traveller RatingBased on 84 Reviews
Traveller ReviewsRanked #281 of 427 hotels in Venice
Traveller Rating
Excellent
24
Very Good
29
Average
12
Poor
9
Terrible
10
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Dan G said...
Make sure to see photos of your room prior to fonal booking
Travelled on 06/2026
We were looking for a room that would sleep three adults, so we booked a **Classic Triple Room**. The example photos of the two available room layouts looked good, so we made the reservation.
When we arrived, we were led upstairs to our room. The bellhop dropped off our luggage, inserted the credit card-style key into the power slot just inside the door, and promptly left.
The room layout was unusual. Immediately i...
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Heather S said...
Horrific! Smelly, hot, dark, rude front desk, worst hotel ever.
Travelled on 06/2026
Alba Banja at the front desk is extraordinarily rude and threatened to call the police on my family as we were checking in because we were a family of five instead of the four people she had expected (the booking would not let us rent for five, and before I could explain, she was yelling). I offered to get a second room, and she said "its not about the second room!" She then charged us an extra 30 euro per night f...
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Иван А said...
Very disappointing stay and unprofessional service
Travelled on 01/2026
Our stay was very disappointing. The website says that breakfast is included, but in reality guests are sent to another location in nearby courtyards. This was not clearly explained during booking and is very inconvenient.
The staff attitude toward me and my family was rude and unprofessional. One night I wanted to go out for a walk, and the employee on duty was clearly unhappy and reluctant to open the door, saying...
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Steve C said...
Bad customer service and front desk
Travelled on 07/2025
Bad customer service , they will not help you , I gave them a chance to to fix it to make things right but they wont, dont go there on vacation. They dont make an effort....
Mike J said...
no customer service
Travelled on 07/2025
Bad cusomer service, they won't help you, don't go if your on vacation, we stayed becuase they would not do a refund, but there better places to stay in Venice...