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Reviews
Tripadvisor Traveller RatingBased on 860 Reviews
Traveller ReviewsRanked #164 of 435 hotels in Vienna
Traveller Rating
Excellent
358
Very Good
301
Average
104
Poor
45
Terrible
52
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Katrina B said...
Lovely Experience, The hotel was spotless the staff were friendly and attentive
Travelled on 04/2026
Wonderful clean hotel, cant fault anything, lovely staff, fantastic breakfast options and all areas very clean....
Dirk W said...
Old glory
Travelled on 12/2025
Vienna is an expensive city and Ambassador is no exception. At 300 per night, excluding breakfast, expectations are high, especially when it sells itself as a six-star Grand Old Lady.
It delivers to a large degree : its location could not be better between shopping street Kärntner Straße and Neuer Markt with its historic characteristics. Most tourist destinations are within walking distance (The State Opera, St. Ste...
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Louise T said...
Anniversary visit
Travelled on 12/2025
We loved this hotel the spacious rooms, right in the heart of the city. Yet it was quiet and peaceful. The staff were all helpful couldn't do enough. We bought the tickets for trams etc and they were great getting to and fro. Vienna, can't wait to return....
Dan1976BFS said...
Average
Travelled on 12/2025
This hotel itself looks great and certainly has a lot of potential. Our welcome was mediocre and not overly friendly. The room was large, if a little dated. Id ask for a room on a high floor, as there was some noise from the street. The hotel markets itself as 5 star, but there were some features you often find in 2 or 3 star hotels that were missing, such as an iron & board and a kettle. The location, right on Kärt...
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IrishM150 said...
AVOID THIS HOTEL.
Travelled on 09/2025
Do not go to this hotel. There is building work going on, with scaffolding right outside the window and workers walking by at eye level. Then there is the drilling...you can hardly hear yourself think.
We were not informed of the issue at check in, and even when we asked to be moved to another room, we were told none were available.
We asked for a refund and this was refused, despite the fact that we left the room wi...
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