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Reviews
Tripadvisor Traveller RatingBased on 856 Reviews
Traveller ReviewsRanked #166 of 432 hotels in Vienna
Traveller Rating
Excellent
356
Very Good
300
Average
103
Poor
45
Terrible
52
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Louise T said...
Anniversary visit
Travelled on 12/2025
We loved this hotel the spacious rooms, right in the heart of the city. Yet it was quiet and peaceful. The staff were all helpful couldn't do enough. We bought the tickets for trams etc and they were great getting to and fro. Vienna, can't wait to return....
Dan1976BFS said...
Average
Travelled on 12/2025
This hotel itself looks great and certainly has a lot of potential. Our welcome was mediocre and not overly friendly. The room was large, if a little dated. Id ask for a room on a high floor, as there was some noise from the street. The hotel markets itself as 5 star, but there were some features you often find in 2 or 3 star hotels that were missing, such as an iron & board and a kettle. The location, right on Kärt...
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IrishM150 said...
AVOID THIS HOTEL.
Travelled on 09/2025
Do not go to this hotel. There is building work going on, with scaffolding right outside the window and workers walking by at eye level. Then there is the drilling...you can hardly hear yourself think.
We were not informed of the issue at check in, and even when we asked to be moved to another room, we were told none were available.
We asked for a refund and this was refused, despite the fact that we left the room wi...
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Road42562 said...
Scaffolding outside our window!
Travelled on 09/2025
We were really looking forward to staying in this hotel as it had been recommended by friends and it was a special birthday celebration for my wife's 60th birthday.
On being allocated our room on the fourth floor, we discovered that there was scaffolding erected across our windows and the 'city view' was completely obscured by an opaque film.
Imagine our dismay when we were awoken before 7 am by workmen on the planks...
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Kalayna R said...
Great Location but Room Decor and a few other Things could be Better
Travelled on 06/2025
This is the second time we stayed at the Ambassador Hotel in Vienna but this time we stayed for 6 nights. We booked the Business Double room. The hotel is conveniently located at the Neuer Markt which is a great central location with walking distance to most of our favorite places. Our room was located on the first floor of the hotel which unfortunately requires you to take several 3-step stairs after coming out of t...
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