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Reviews
Tripadvisor Traveller RatingBased on 1816 Reviews
Traveller ReviewsRanked #34 of 432 hotels in Vienna
Traveller Rating
Excellent
1486
Very Good
217
Average
62
Poor
33
Terrible
18
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Peter R said...
Beautiful hotel with things to be improved
Travelled on 09/2025
The property itself is beautiful, but I didnt always feel genuinely looked after as a guest. While my requests were eventually taken care of, they were things I would have expected to be done without having to ask. For instance, there was no welcome amenity in my room until I raised it, and only then was it delivered.
On the first night, turndown service was limited to a knock on the door and the delivery of two b...
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giannisfr0mathens said...
A choice you will never regret
Travelled on 12/2025
An accomodation of the highest possible level. Luxurious, recently renovated and clean rooms, an extremely polite and helpful personnel and a Palace (former Kempinsky Palace) in a walking distance from the centre. Never regretted the choice. "A la prochaine" my friends...
Go22531531943 said...
Fantastic stay!
Travelled on 12/2025
Excellent in every way, clean, elegant, great service, location. We had amazing four days at this hotel. ...
Susan O said...
A rocky start turns into a happy ending
Travelled on 12/2025
Our trip got off to a rocky start. Our daughters checked bag didnt make it, and the hotel didnt have our reservation. But the desk personnel quickly resolved the hotel issue by giving us a very large suite at no extra charge. The concierge tracked the missing luggage over 4 days(!), and recommended a good store where she could buy some clothes to get through those days. The lounge/bar staff and the dining room ...
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K S said...
Excellent experience
Travelled on 12/2025
Excellent experience. Located in Viennas first district, at Schottenring. Hotel offers excellently appointed rooms, an excellent gym, an equally excellent spa and pool. Food is also excellent, with breakfast being outstanding. Guest relations top notch!...