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Reviews
Tripadvisor Traveller RatingBased on 2120 Reviews
Traveller ReviewsRanked #73 of 435 hotels in Vienna
Traveller Rating
Excellent
1165
Very Good
735
Average
160
Poor
32
Terrible
28
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Peter R said...
Great hotel in a good position
Travelled on 04/2026
We were booked in the hotel for 3 nights. The hotel is well placed being close to tram and underground lines and a short walk into central Vienna. We had room 318, which had 2 single beds which could be pushed together. There was tea and coffee making and you could get milk from the small restaurant to keep in your room. The room had a tv and small sofa and coffee table and a desk, there was plenty of cupboard space,...
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683balg said...
Rip off
Travelled on 12/2025
Markets itself as a four star hotel, but this is really 3. The location means it can get away with it
Service : front desk are efficient but cold as are the restaurant staff. Cleaning staff are slow and sloppy.
Room: cold, peeling wallpaper and despite booking a superior room, it was two single beds pushed together with 2 duvets. Was like sleeping on an ironing board
Breakfast: Boring and undress- I think many of...
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Departure814130 said...
GREAT HOTEL
Travelled on 11/2025
We spent two nights at this wonderful hotel. The staff were friendly. The breakfast was very nice with plenty to choose from. The hotel was 3 min walk to the train station and 5 min walk to the Belvedere palace. The superior room was comfortable and clean and included a kettle with Tea and Coffee....
751fahmyf said...
Never a again
Travelled on 11/2025
Aggressive , rude and abrupt receptionist
Refused to check if my room is available to check in @11:00 am unless I pay extra 50 Euros...
daliborka7 said...
Once Our Favorite Hotel in Vienna Now Below Expectations
Travelled on 08/2025
My family and I used to stay at this hotel regularly for over ten years, and it was always our favorite place in Vienna. After a few years' break during which we tried other hotels, we returned but unfortunately, our experience this time was disappointing.
The hotel seems to have lost the charm it once had. The overall quality of service has noticeably declined, and the entire property feels tired and in need of r...
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