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Reviews
Tripadvisor Traveller RatingBased on 1177 Reviews
Traveller ReviewsRanked #126 of 432 hotels in Vienna
Traveller Rating
Excellent
509
Very Good
452
Average
131
Poor
50
Terrible
35
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Emma G said...
Find somewhere better
Travelled on 12/2025
We were very disappointed with our stay and would not return.
There are major renovations happening throughout the hotel, including in the room directly next to ours. At 9am we were woken by drilling into the walls. If extensive works are underway, the hotel should consider closing floors or the property entirely rather than overcharging guests for rooms with near-constant disturbance.
The in-room TV is extremely o...
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Jovanka T said...
Horrible hotel
Travelled on 12/2025
We arrived excited, but our visit quickly became a nightmare. Aside from the very kind and super informative gentleman at check-in, everything else was disastrous.
No famous cookies for my son, but instead we were greeted by drunk guests and vomit in the lobby. Our room had no hot water, so had to take cold shower after long trip, plus a blocked sink and an uncomfortably small king bed, despite noting and communicat...
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olahchristina said...
Very nice and warm staff
Travelled on 11/2025
We had a road show day presentation in one of the halls. The staff are very friendly and very attentive and helpful. Nice historic photos on the walls about Austrian political history...
Lynn S said...
Public rooms very impressive
Travelled on 11/2025
My friend and I were here for a Gala Dinner for the volunteers at Reform UK. The public rooms were very impressive and the bedrooms also. The food was 7 out of 10 at the particular event we attended - the beef being particularly gristly and not easy to chew. The bar staff were practically non-existent after 9pm and it took ages to get served at either bar and the wine waiters seemed to disappear also. I was really im...
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PBJ1977 said...
Vienna travels
Travelled on 10/2025
A nice hotel which is good value for money. It is not in the centre but it is close to tram and underground stations which makes it easy to access the centre. Schönbrunn Palace is a five minute walk away. The rooms are nice and have everything that you need. The only reason I do not give five out of five is that the walls in the corridors are in need of painting and need sorting out. Also, rooms are only cleaned ever...
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