Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1182 Reviews
Traveller ReviewsRanked #128 of 432 hotels in Vienna
Traveller Rating
Excellent
511
Very Good
453
Average
131
Poor
50
Terrible
37
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
dietmarundsusi said...
Best adress when visiting Schönbrunn
Travelled on 10/2025
We stayed at the hotel before and after a concert in the venerable Park of the Schloss Schönbrunn. The staff is friendly and th rooms are clean. The fact that our room merely had a window to the inner courtyard did not impair our experience, as we had other views to enjoy....
Jacques C said...
An amazing experience at this hotel.
Travelled on 12/2025
My wife and I were on our first trip to Vienna.
We stayed at this hotel for 4 nights and had an amazing time. Amina at the reception desk was amazing and gave us the best customer service and even upgraded our room to the corner suite with Schonnbrunn Palace views. I will definitely recommend this hotel to family and friends. Thank you Amina....
Emma G said...
Find somewhere better
Travelled on 12/2025
We were very disappointed with our stay and would not return.
There are major renovations happening throughout the hotel, including in the room directly next to ours. At 9am we were woken by drilling into the walls. If extensive works are underway, the hotel should consider closing floors or the property entirely rather than overcharging guests for rooms with near-constant disturbance.
The in-room TV is extremely o...
Read more
Jovanka T said...
Horrible hotel
Travelled on 12/2025
We arrived excited, but our visit quickly became a nightmare. Aside from the very kind and super informative gentleman at check-in, everything else was disastrous.
No famous cookies for my son, but instead we were greeted by drunk guests and vomit in the lobby. Our room had no hot water, so had to take cold shower after long trip, plus a blocked sink and an uncomfortably small king bed, despite noting and communicat...
Read more
olahchristina said...
Very nice and warm staff
Travelled on 11/2025
We had a road show day presentation in one of the halls. The staff are very friendly and very attentive and helpful. Nice historic photos on the walls about Austrian political history...