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Reviews
Tripadvisor Traveller RatingBased on 919 Reviews
Traveller ReviewsRanked #118 of 430 hotels in Vienna
Traveller Rating
Excellent
326
Very Good
420
Average
96
Poor
34
Terrible
43
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Asta Z said...
Room with a view over dead birds
Travelled on 03/2025
Graben hotel has been my choice for stay during short business trips to Vienna for the last 8 years or so. Excellent location, clean and comfortable rooms. It was like that until my recent stay there in March. I got a room on the last floor, it was so small it barely contained a bed, a chair and a small table, no place for clothing except some hooks on the wall. But worst of all was the view over some netting with st...
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ocpair29 said...
Wow...not good at all
Travelled on 02/2025
Our arrival to this hotel left us late at night, initially, with a positive view. We were told breakfast was included and shown where to go. Our room was extremely small, we knew this, but there was no room for the luggage. We managed and were not too disappointed with this. The room had a street view, which we appreciated.
About 30 minutes after check-in we double-checked the lock and opened the door to a stron...
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kmmymcc said...
Avoid- smells like a sewer
Travelled on 02/2025
Gag! The bathroom smelled nauseating. Like an underground sewer! I reported it to the front desk and asked to be switched to another room, but they said none was available. All they did was send a staffer up with a can of air freshener. I had to hold my breath while quickly using the toilet. And I skipped the shower. Avoid!...
robert_paterson936 said...
Extremely disappointed
Travelled on 12/2024
The room on the second floor at the rear above the kitchen, had an unpleasant odour. We asked if we could change rooms. They provided a room on the 5th floor. The rooms are dated but functional. The shower screen felt like it was going to fall off every time you moved it. The food in the restaurant is ok but nothing special. The best part of the trip though, was being woken on Monday morning at around 7:00am to the s...
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Maria S said...
Disappointed
Travelled on 12/2024
I had an incredibly disappointing stay at this hotel. The treatment I received was absolutely shocking. The keys to my room broke, and when I approached the hotel staff, their attitude was rude and unhelpful. To make matters worse, they charged me 100 euros for the broken keys because I broke it and he also said it is the first time that happened on this hotel !!!. I asked to speak to the manager, but was told that ...
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