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Reviews
Tripadvisor Traveller RatingBased on 924 Reviews
Traveller ReviewsRanked #119 of 436 hotels in Vienna
Traveller Rating
Excellent
329
Very Good
421
Average
96
Poor
34
Terrible
44
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
geostephan said...
Great location, clean room, and very friendly staff.
Travelled on 01/2026
The hotel is centrally located just a few meters from Graben and perhaps a minute walk to Stephansplatz, the geographical center of Vienna. You walk everywhere to the main museums, shopping, cafes, restaurants. The staff is very friendly and helpful.
Rooms are equipped with everything that you need, classic period furniture, clean, comfortable size room and a modern bathroom.
The street is quiet (off Graben) and a ...
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xyz99 said...
Nice hotel close to everything
Travelled on 12/2025
Excellent location and very helpful and attentive staff. It is not luxurious, rooms and bathrooms are small, but everything is adequate. We asked for a different room, and the staff did their best to accommodate us, even though the hotel was full. Try to get a room away from the elevator, it is very noisy. Probably some of the best pillows we ever had in a hotel. Breakfast was good and plentiful, but with limited fre...
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Asta Z said...
Room with a view over dead birds
Travelled on 03/2025
Graben hotel has been my choice for stay during short business trips to Vienna for the last 8 years or so. Excellent location, clean and comfortable rooms. It was like that until my recent stay there in March. I got a room on the last floor, it was so small it barely contained a bed, a chair and a small table, no place for clothing except some hooks on the wall. But worst of all was the view over some netting with st...
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ocpair29 said...
Wow...not good at all
Travelled on 02/2025
Our arrival to this hotel left us late at night, initially, with a positive view. We were told breakfast was included and shown where to go. Our room was extremely small, we knew this, but there was no room for the luggage. We managed and were not too disappointed with this. The room had a street view, which we appreciated.
About 30 minutes after check-in we double-checked the lock and opened the door to a stron...
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kmmymcc said...
Avoid- smells like a sewer
Travelled on 02/2025
Gag! The bathroom smelled nauseating. Like an underground sewer! I reported it to the front desk and asked to be switched to another room, but they said none was available. All they did was send a staffer up with a can of air freshener. I had to hold my breath while quickly using the toilet. And I skipped the shower. Avoid!...