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Reviews
Tripadvisor Traveller RatingBased on 1808 Reviews
Traveller ReviewsRanked #138 of 430 hotels in Vienna
Traveller Rating
Excellent
693
Very Good
756
Average
257
Poor
69
Terrible
33
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lynn S said...
Super hotel in a great location
Travelled on 11/2025
Just arrived home from a fabulous 3 night stay at this property. The hotel is centrally located to tram, train and bus links which enabled us to pack a lot of sightseeing and shopping into our short stay. The hotel itself is warm and inviting. The rooms are clean and comfortable with everything we needed for our stay. The beds are super comfy! We found the staff to be very friendly and helpful with a particular shout...
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kimmi1971 said...
Great hotel
Travelled on 11/2025
We stayed 2 nights at this hotel mainly to see the Christmas markets.
The hotel is 5 minute walk from the metro and some great restaurants.
It is walking distance to a lot of the sites.
The hotel is quiet and slightly tucked away so nice for relaxing.
We arrived on an early morning flight but couldnt check in until 3pm but the staff were lovely and let us leave our bags so we could go out and explore.
The entrance ...
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Elaine P said...
Ideal location
Travelled on 11/2025
Fantastic location, easy access to public transport. Very friendly staff.
The hotel decor is very traditional and could be modernised but I loved the vibe of it.
Would definitely return....
queencymiles1230 said...
Great Location, But Poor Service Experience
Travelled on 10/2025
The hotel is in a perfect location just a 6-minute walk from the train station and surrounded by plenty of restaurants. However, the hotel staff were a real letdown.
We arrived early, around 11 a.m., which was fine since check-in isnt until 3 p.m. We left our luggage and returned at about 2:30 p.m., hoping our room might be ready. Unfortunately, it wasnt. We waited right in front of the reception desk, clearly v...
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Andy V said...
A top hotel in Vienna
Travelled on 10/2025
My wife and I spent three nights in the Mercure Grand while visiting Vienna. From the very first we were impressed by the helpfulness of the staff. We arrived at midday about three hours before check in with the intention of just leaving our bags at reception but the lady checked and found our room was ready and gave us the keys.
The room itself was immaculately clean and the whole hotel had a very solid and traditio...
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