Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1862 Reviews
Traveller ReviewsRanked #108 of 430 hotels in Vienna
Traveller Rating
Excellent
734
Very Good
739
Average
275
Poor
64
Terrible
50
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
krisztina949 said...
Great location!
Travelled on 11/2025
The hotel is in a wonderful location, close to everything and easily accessible by public transport. We especially appreciate the apartment, where we have plenty of space and a pleasant atmosphere. The reception staff are generally kind and helpful, and we have noticed that the lift has become much faster in recent times. The temperature in the room was perfectly comfortable, and the Wi-Fi worked well, apart from the...
Read more
jordanr143 said...
Poor customer service
Travelled on 11/2025
Only positive is the location and it feels like the hotel knows this with the lack of care and customer service that they exhibit.
It took us 40 minutes to check in. Eventually we made it to the room and it was unbearably hot (note the stay was in Nov). We booked a double and were given a twin and at check in told that they only clean rooms every 4 days so we wouldn't get any housekeeping. Im ok with the principal o...
Read more
Connector27280951895 said...
Do not stay here
Travelled on 11/2025
Endless wait to check in followed by key cards that dont work. Front desk unmanned. Lone worker refuses to help. Hall smells awful. Cant comment on room since one hour after arriving here I still havent seen it....
Traveller_Hki_2412 said...
Pleasent stay
Travelled on 10/2025
The room was spacious, clean and quiet. They had taken my room preferences into account which is not always the case in other hotels. The personnel at check-in and check-out was very friendly. Very good breakfast, a lot to choose from and all items nicely presented....
michelt1985 said...
Enjoyable stay in a convenient location
Travelled on 09/2025
My wife and I spent 6 nights at the NH Wien City in September 2025. We enjoyed very much the comfort of the hotel, the friendliness of the staff, the outstanding breakfast and the most convenient location. We were not familiar with the neighborhood but came to think that it is way better than the core center. The Mariahilfer Street has everything you can wish for. Plus it is quiet and just a short walk from the touri...
Read more