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Reviews
Tripadvisor Traveller RatingBased on 1059 Reviews
Traveller ReviewsRanked #76 of 435 hotels in Vienna
Traveller Rating
Excellent
602
Very Good
299
Average
99
Poor
26
Terrible
33
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
cambridgel2021 said...
The worst customer experience ever!
Travelled on 05/2026
I booked five rooms for a small group of friends, and I am still shocked by what happened during our check-in.
We arrived at around 23:50, after having already sent all passports and room allocations in advance to make the check-in process smooth. Unfortunately, the experience at reception was extremely disappointing. The staff member on duty was rude and unprofessional from the start, even complaining about my surna...
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mcgill73 said...
Weekend in Vienna
Travelled on 03/2026
Spent two nights here in late March as part of a weekend trip to Vienna. Our inbound flight was delayed, so we went first for dinner at a restaurant we had prebooked, and arrived at the hotel around 11pm. After a short wait we were checked in and given the keys to our room.
The room was on the 4th floor and had good views over the city. One slight concern on arrival was that there was a connecting door to the nex...
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alexsandroa195 said...
Well located, but falls short of 4-star expectations
Travelled on 03/2026
I stayed at this hotel in March 2026 for 7 nights. Overall, the experience was not bad, but it fell short of what I would expect from a 4-star hotel.
On the positive side, the location is very convenient, right next to the train station and within walking distance of the Belvedere Palace. The gym is well equipped, and the wellness area on a higher floor offers a very nice view.
However, the hotel struggles with the b...
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Sudeep C said...
Convenient location
Travelled on 11/2025
Its a very conveniently located hotel right outside the railway station, makes it very easy if youre going on a multiple day trips from Vienna. The staff were friendly and responsive to their best ability. The room size is decent for the price that you pay. However the house keeping could be better....
rayraynewby said...
Excellent In Every Way
Travelled on 02/2026
I stayed at this hotel for 4 nights. It was excellent in all aspects, I had a large room with wc/shower. The restaurant was great and the breakfast in the morning was superb with a brilliant choice to eat. There was a large screen TV in the room and also tea and coffee making facilities. The hotel is a five minute walk from the Hauptbahnhof station. All the staff were friendly and pleasant. I would most definitely st...
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