This hotel has the perfect family set-up, with pools, activities and a trio of restaurants, plus extras like a cinema and bowling alley. The beach is in easy reach, too.
The focus falls on the pools at this place – there’s an activity one, a quiet number with Balinese beds*, and a waterslide pool. There’s loads on dry land, too – like kids’ clubs, sports and an Aerial Adventure course.
There’s a black-sand beach 10 minutes’ walk away. Back at base, you’ve got a handful of restaurants, a plush spa and a packed line-up of evening entertainment.
TripAdvisor Traveller Rating
Based On 985 reviews
- Official Rating
- Floors: 2 or 3
The ultimate action-packed holiday
- 'HV Live' entertainment, exclusive to Holiday Villages'
- Clubs for 0 to 11 year olds, run to UK standards
- Meet-and-greets with the Widgets
- Expert-run swim, stage and football academies
- Outdoor activities including archery, Water Walkerz and raft-building
- Child-friendly buffets and at least 2 à la carte restaurants
Park Entry Offer
Free entry for kids to Loro Parque - no transport provided.
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Ice-cream 10.00-17.00.
Local alcoholic drinks and soft drinks, until 24.00. Minibar in room with soft drinks and beer.
Sports and Activities
All are included except where indicated.
Facilities ► View all
First Choice Kids' Clubs
This Holiday Village has a First Choice Kids’ Club that’s split into age groups. There’s Little Stars for 3 to 5 year olds, Super Stars for 6 to 8s and Mega Stars for 9 to 11s. They’re open 7 days a week and most activities are completely free. There’s also a Twinkle Stars crèche manned by qualified UK staff.
3 outdoor pools
With sunbeds and parasols.
Our First Choice team have put together a cast of highly trained entertainers, offering an exciting and diverse range of shows, fun and activities. The programme includes themed and party nights, pop shows, bingo, kids' entertainment, cabaret and colourful shows.
Rooms ► View all
Suite with Limited Sea View and Balcony or Terrace
These twin-bedroom suites are light and tastefully decorated and come with a limited sea view. And there's another 2 extra beds in the bedroom, plus air-conditioning, a TV, bath, shower.
Premium Suite with Limited Sea View and Balcony or Terrace
TripAdvisor Reviews Show more reviews »
Good and bad
We are used to the whole HV concept now having already been to Kos, Lanzarote and Ibiza three times. We were originally booked to go back to Lanzarote but it's no longer a HV so we got to choose between here, Ibiza again or Turkey so went for here. We arrived about 2pm and told our room wasn't ready so went for some food then went back and were given a room in block N which is about as far away from everything other than the slide pool and soft play area as you can get. This is a very big complex and I felt I hardly got chance to relax becauseI always seemed to be walking somewhere. My fitbit clocked up between 5 and 6 miles a day! So that was the first negative. I may have enjoyed it more if we had been a bit more central! The first few days there were literally no sunbeds left we were sat on walls or the side of pools while the kids were in there. Started getting up earlier to put towels down but still only got front row one day out of 11, negative number two! In my opinion the food wasn't great. Two or three times at dinner time I walked back to the table with an empty plate. You're fine if you like pork or fish but unfortunately I don't! The Indian themed night was fab, lovely curry that night and I always ate plenty of desserts but the rest I found was just the same stuff for lunch and dinner just dressed up in different ways. As I said just my opinion! The kids were fairly well catered for and my two did enjoy the Russell's patch section and going and getting their healthy eating stickers! The burgers and chicken on the lunch time BBQ were also lovely. As usual the kids enjoyed the entertainment and kids club. We only used the first choice clubs but went to both the first choice and hotel entertainment and liked them both. My son seemed to be glued to Jordan the kids club rep's side whenever he got chance and fair play to him for not running off from him haha! We also booked them both onto the swim academy. My son had 5 group lessons with Emma and my daughter had 4 1-2-1 lessons with Jess. They were both great with them but my daughter improved so much in those 4 lessons compared to the 5 months worth she's done at home so big thanks to Jess! The two female first choice reps upstairs by reception were lovely and helpful but we felt the male rep needed to make more of an effort, he always seemed disinterested especially when the kids went to get their Russell stickers. Reception staff also welcoming and helpful. We stayed in a standard room which was very outdated and the beds were very uncomfortable. WiFi is terrible! The pools were ok, a lot warmer than others I've been in abroad the last few years! I just felt the quiet pool and main pool were too deep considering the amount of kids using them. There were steps down into them but then full depth after the last step. Think the quiet pool was 1.4 metres and main pool 1.35 metres. The slide pool was much shallower but only small which would be ok if they banned inflatables from that one, there was barely room to move! Kids enjoyed the slide but I feel that's another area that's lacking. They were building a splash park by the soft play area but just like a wet area not actually slides going into a pool. Overall we had an OK time but wouldn't return to this one. Definitely be trying some other HVs though as we do love the concept I just feel this one isn't as great, maybe due to it not being an exclusive HV hotel like the others.More
The second holiday village we've visited and will be the last after this experience. Totally overpriced for the quality of hotel on offer. The food is disgusting, the worst I've ever had on an all inclusive holiday. The tepid meat is inedible and you will see most of the same food every lunch and dinner, unfortunately! Beds are very uncomfortable and rooms clean but desperately need modernising. There is a strong smell of sewage around the pool area which you will experience throughout the day. At times it's all you can do not to gag! Los Gigantes is a lovely place but I would avoid the hotel entirely. The holiday village in Ibiza is so much better and the food is super. Take a packed lunch with you! More
With two young girls this is perfect
We've been here for the last couple of years as its somewhere where you can relax with two young girls with you. Once the sun beds have been reserved you're free to go for breakfast. You're not allowed to reserve before 8:00 am so all the dads accumulate around the pool from 7:30. The only other rule is that you should be at your beds by ten o'clock. Whats not fair about that? Food wise theres lots of choice and a good level of hygiene. Service was also good and at no point couldn't we get a drink. I have read other reviews on here about this and don't really understand. The biggest bug bare was the pool being closed because of 'accidents' in the pool. Beyond the control of the hotel possible but better policing of very young children entering the pool without the correct attire would prevent the pools being closed for the remainder of the day. For our first visit we had a room right at the corner of the complex which meant that we couldn't hear any noise once we had retired but had beautiful sea views. We requested the same room the following year and the hotel went out of their way to accommodate us. The evenings were well catered for and after we had eaten it was off to the kids show which the girls loved and would go up to the front on their own while we sat back and relaxed with a drink or three. This year we're staying at the holiday village PortugalMore
Fabulous family holiday
The weather was perfect, HOT, 29 degrees most days, we had no rain in the 10 days we were there. A little cloud coverage and a slight warm breeze at times but that was a blessing as sitting in that heat all day is almost impossible. We were in block F on the 3rd level which was perfect. Gorgeous views and close enough to all the facilities without being too close. Plenty to entertain the children, lots of activities and games and clubs for them to join in with. I really enjoyed the food but I will literally eat anything so I love trying different varieties of foreign dishes. They also serve 'normal' food too, 2 of my kids literally lived on chips, hot dogs burgers etc as they are fussy eaters but there was enough choice to satisfy us all. Dining areas get busy so it's good to try and time your meal times if you want it quieter maybe eat as soon as the buffet restaurant opens or go a little later when it quietens down. At the end of the day it is a holiday village aimed at families so expect lots of children and noise. The hotel staff work amazingly hard and everywhere was thoroughly cleaned every day. The main pool closed twice toward the end of our holiday due to irresponsible parents allowing small children in the pool without swim nappies needless to say they pooed in the pool! It was immediately closed and cleaned and had to remain closed until the following day, however within an hour of it being opened exactly the same thing happened. NOT the hotels fault, I'm just happy they follow proper cleaning procedures and close and sterilise the water before allowing people back in. In these situations it is the parents to blame and it must be an issue in most hotels were young children are in pools minus nappies. There are plenty of other pools to use when this happens though so it doesn't spoilt it for anyone really. If you want a sun lounger I'm afraid you will have to get up early to save one we learnt this very quickly on our first couple of days when we struggled to get anywhere to sit around the pool as all the beds had towels on them so unfortunately if you can't beat them join them. The only way we could guarantee a bed was to save them too ourselves using our beach towels. Can I also just point out that Tenerife is a country off the coast of North Africa, in such a climate there are different insects and wildlife, what do people expect when they go abroad. I have seen reviews of people moaning about such things. We saw birds,lizards, dragon flies, crickets and even cockroaches but only within the outdoor grounds of the hotel. It didn't bother us at all as we knew the hotel was extremely clean, the children enjoyed looking at them as they had never seen some of them before. In such a hot country there are bound to be different creepy crawlers we aren't used to but I don't see it as something to complain about. I don't see how the hotel can stop such creatures from roaming around the outdoor areas. There were quite a lot of flies that was quite annoying but again I'm not sure how the hotel can stop that! Overall we had an amazing time, the kids loved it, the pools were fab, and we would return again. Perfect hotel for families 😊More
Great Holiday so far still here. Lots for the children to do also kids clubs and entertainment teams do a fab job Keep up the good work. Rooms clean and comfortable also food well cooked. Still here I will keep you updated More
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Items marked with * incur extra charges which are payable locally
The Holiday Village programme runs between May and October.