Nelia Gardens

Nice place, clean, still disappointed with few aspects, but decided not to put lower than 4 stars. As a couple, we booked room with options double bed/twin bed, sea view, and requested double bed, after been informed that is subject to availability, thing which we could've understand, if the hotel was busy, but more than 5 rooms reserved during our stay it wasn't, and realised that our room was ready and they keep the rest closed not to prepare others again. Another minus, on booking was mentioned that breakfast is available at the hotel with additional cost of 3 euro, first morning sent them message and they call us in the room and told us that hotel's restaurant is closed but they have other restaurant at the beach and we can serve brunch from 10€ up per person. When we wanted to checkout, it was 8AM and no one was at reception, waited for 5 minutes, we "shouted" hello, and door out. And air condition needs minimum one hour to feel anything. Otherwise, we didn't let these things to bother us and we enjoyed our short holiday. Thank you.

Stayed here with family in August 2019 and thoroughly enjoyed our stay. We were on the second floor, looking out on the play area. However, we never saw anyone playing here. The hotel is situated in a very good spot - close to the main strip and harbour, both lovely. The room was lovely and roomy, with lots of storage. We had a separate bedroom with 3 single beds in it, and the floor area in between the beds was massive. Lots of storage, cupboards and drawers in the bedroom as well as the main living area (which also had a king/queen sized bed). The kitchen was adequate, however the fridge was locked, and if you wanted to use it you had to pay, which I didn't agree with. I have never come across this before. There is a safe in the room, which you have to pay for. One evening we messed up the code and locked ourselves out of it, but a quick call to reception and she came back up with us and got us back in - thank you! The reception staff were friendly and welcoming, albeit one lady who didn't seem so welcoming or warm. The pool area was quite small, but never got crowded and we always found sunbeds, even though it was in peak season. I think maybe because most people went to the other pool at the sister hotel as that was always full. No entertainment at this pool, I'm not sure about the other pool as we didn't use it. Evening entertainment was okay, some good shows. Breakfast was at the hotel, in the bar area, which was okay. Lunch and dinner was at the sister hotel, which was lovely. The sister hotel is across the road (over a crossing, but it's not a busy road), about 1-2 mins walk away. Snacks are in the bar area. the individual snack was more like a small meal, and it was lovely too. We were able to keep our room on our last day as we had a late flight. We had to call in at reception in the morning of our last day to see if we could keep it on. There was a fee for this. I would recommend this hotel, and Ayia Napa.