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Reviews
Tripadvisor Traveller RatingBased on 2318 Reviews
Traveller ReviewsRanked #243 of 652 hotels in Berlin
Traveller Rating
Excellent
845
Very Good
683
Average
386
Poor
199
Terrible
205
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Stephen R said...
I found I love Berlin fabulous city I was lucky to find a hotel that matched my love for Berlin
Travelled on 12/2025
The location is a quiet area but I found it easy to get to where I was going . The staff are stand outs every single one them very polite, always helpful . The restaurant nextdoor is fantastic for a breakfast to set you for the day . The room has everything you need even a mini bar , complementary tea and coffee . Very comfortable . I enjoyed my stay and I am planning coming back next December . Atmosphere was calm...
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Voyager04811120988 said...
Do yourself a favor and just avoid coming.
Travelled on 10/2025
This was my sixth visit to the hotel. Last year I celebrated my birthday and this year I returned to celebrate again because it was so successful. Unfortunately, the hotel was bad this time.
Do yourself a favor and just avoid coming. Noisy renovations at the hotel from 9am. The locker rooms on the spa floor are closed due to renovations. The jacuzzi didn't work - freezing water in winter and the sauna didn't work eit...
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Luke W said...
Straight Couple - Great Hotel
Travelled on 11/2025
Hotel booked as part of a packaged holiday by my wife. We had some apprehensions after finding out it was primarily targeted to gay couples. Our stay was great. The staff were friendly and helpful and all interactions with other guests pleasant.
We decided to give the jacuzzi and spa a miss, we attended breakfast which had a good selection of cooked and continental.
My wife disclosed that it was my birthday. We were...
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503piotrm said...
Super friendly staff
Travelled on 06/2025
Already stayed a Axel a few time as I like the gym and spa with the outdoor jacuzzi masthead location close to many LGBTQ+ places and Kudamm.
And had really pleasant check-in experience. Roksana was incredibly helpful at giving practical advice, providing loads of genuinely useful tips for restaurants and markets....
Jack B said...
excellent service.
Travelled on 11/2025
Ishan was wonderful and helpful at check in. He showed great hospitality. And made our stay wonderful. The hotel is excellent and friendly....