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Reviews
Tripadvisor Traveller RatingBased on 2491 Reviews
Traveller ReviewsRanked #131 of 648 hotels in Berlin
Traveller Rating
Excellent
938
Very Good
1095
Average
312
Poor
87
Terrible
59
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Karia A said...
Comfortable stay with friendly service!
Travelled on 04/2025
This is a wonderful hotel featuring exceptionally friendly and helpful staff. Its central location is a significant advantage, as it allows easy access to various attractions and amenities in the area. Overall, it provides a comfortable and convenient stay....
Natalia H said...
unpleasant experience
Travelled on 05/2025
The hotel front desk was very rude, combative and unwelcoming. I aksed for an extra blanket and they told me to come down and get it instead of asking housekeeping to bring it to the room. The room did not have a tea cattle. I had to ask for it and they said it was not included in standard room - only in bussiness rooms. when i said free upgrade was included in our price they acted very suprised and said the hotel is...
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758greggb said...
Terrible Staff and Chaotic Breakfast.
Travelled on 04/2025
Pleasant enough decor and room but the staff are not good and the food in the restaurant is diabolical, clearly microwaved, bought in meals.
We were informed on arrival that nothing was too much trouble, if we needed anything just ring reception and they would sort it. We had two extremely thin, soft pillows so rang reception for two more to be curtly ordered to go to reception then the phone went down.
Two other ...
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Adda S said...
Business traveler's dream location
Travelled on 03/2025
The spacious rooms were a welcome surprise for a European city hotel, while the soundproof windows delivered blissful silence despite being next to Berlin's busiest station.
The convenient location made our business meetings across Berlin effortless - literally steps from all transportation options.
After long workdays, we appreciated returning to comfortable beds and the practical amenities. The included city tran...
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Konstance P said...
Good location, good service
Travelled on 03/2025
The hotel feels slightly outdated but is well-maintained and spotless. The service is outstanding, both at the reception and in the restaurant. The conference facilities are top-notch, with every request promptly addressed. The rooms are comfortable, quiet, and perfectly adequate for a pleasant stay....