Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 732 Reviews
Traveller ReviewsRanked #36 of 304 hotels in Cologne
Traveller Rating
Excellent
245
Very Good
343
Average
106
Poor
29
Terrible
9
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
OnAir147030 said...
Poor customer service
Travelled on 11/2025
I was meant to stay there next week 13th-16th of November. I had to
change my plans and
requested to stay in February instead. I checked and
there were rooms available.
I understand my booking was non refundable but their response showed no understanding or willing to help. Their response was blunt.
I had to cancel and lost the money for 3 nights stay. No compassion or willing to help. No customer service or alternat...
Read more
Michael V said...
Great hotel with good location and facilities
Travelled on 07/2025
Hotel is located very close to center and some squares with lots of restaurants. Room was nice and space and there is a nice pool and an ok fitness room.
We booked online in a break while driving and then drove so did not see the mails about pre registration. So when I buzzed the parking the receptionist was a little annoyed I did not prebook parking. But friendly when I got in and helped with the online registrati...
Read more
Etlas said...
Nice sustainable hotel
Travelled on 07/2025
The hotel was really clean and modern and fitted out nicely with great sized rooms, excellent bathrooms and a lovely pool. The only thing that took away from our experience was that our safe stopped working completely trapping our belongings into it. The staff did not know what to do and this took a while to resolve. It was understandable that this could happen but one staff member was not as accommodating, empatheti...
Read more
Michal B said...
top location
Travelled on 05/2025
The first place is a top location, a few steps from the center and almost directly on the waterfront. Great staff who helped me with the automated check-in, I already handled the check-out myself. I had a single room (but still spacious with a separate bathroom), unfortunately with windows facing the street. The room was hot, the heater was always on and the air conditioning was not working. So I kept both windows op...
Read more
Holidaysrus2008 said...
Great location for sightseeing
Travelled on 04/2025
Hotel: First impression was good, friendly staff, clean communal areas.
Location:Â great location for sightseeing, river walks, shopping and only a short walk to restaurants and cafes.
Hotel:
Check-in - protracted experience using digital system.Â
Room - had all basic amenities, bathroom had curtain for privacy but water from shower was a bit of a nightmare as it leaked under shower door so all bathroom floor was...
Read more