Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1612 Reviews
Traveller ReviewsRanked #71 of 304 hotels in Cologne
Traveller Rating
Excellent
427
Very Good
662
Average
313
Poor
127
Terrible
83
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lynn F said...
Impressive from the outside ... disappointed with the standards of cleanliness.
Travelled on 12/2025
We leave tomorrow. The room hasn't been cleaned today. It's been a constant battle to get it cleaned and restocked since we arrived 5 days ago. I wouldn't recommend and wouldn't come back. It's not some cheap 2* hotel after all ........
carl l said...
You would be best to book elsewhere
Travelled on 12/2025
We stayed here for two nights in early December as we visited the Christmas markets. The hotel is well located for the markets and the atrium was visibly impressive with Xmas decorations.
Sadly, our experience at the hotel just wasn't great - the staff at reception were painfully slow and unhelpful. We felt we were an inconvenience rather than a paying customer.
There are three lifts and only two were working - f...
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TheTravelAdvisor_TTA said...
Central business hotel
Travelled on 09/2025
Not the most modern hotel, but friendly staff, spacious parking, clean rooms (despite a little outdated interior), and most importantly very central location....
Chamidissa said...
Charming Stay with an Unbeatable Location
Travelled on 04/2025
I wasnt sure what to expect, as I had no prior knowledge of this hotel brand. Typically, I prefer to choose a well-known name, especially when visiting a city for the first time. However, the moment I stepped through the doors, all my doubts quickly disappeared.
I was immediately captivated by the hotels beauty, grandeur, and old-world charm. This was further enhanced by the exceptionally friendly and helpful staf...
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L C said...
Smelly room and no AC
Travelled on 08/2025
The room smells and the AC, despite being very loud, most certainly does not work. Im only staying one night and Im miserable. Absolutely awful experience....