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Reviews
Tripadvisor Traveller RatingBased on 112 Reviews
Traveller ReviewsRanked #125 of 266 hotels in Dusseldorf
Traveller Rating
Excellent
53
Very Good
11
Average
17
Poor
13
Terrible
18
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Sunwin1975 said...
No air con
Travelled on 06/2025
Middle of summer, 30oC heat and the air con doesnt work. Temperature in room 35oC lead to an unpleasant couple of nights sleep. Staff said theyd fix it, but that didnt happen. Seems to be across the whole hotel....
Michelle J said...
Lovely hotel for a city break
Travelled on 06/2025
This is a lovely hotel in an area well appointed for both shops and a bit of sightseeing. I am a bit perplexed reading other reviews as the room was very clean (cleaned every day) and the staff were all extremely helpful and friendly. The pool on the ninth floor was great, which my husband and I paid an additional 10 euros each and really enjoyed. There were no issues with the lifts, which we never waited any length ...
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Scenic64796549633 said...
Poor management, highly unrecommended
Travelled on 06/2025
Lovely room and good location but I wouldnt recommend this hotel.
I had to complain as the room wasnt cleaned. After 2 phone calls to reception over an hour later the manager was just rude & the room was still unsatisfactory.
Based on the attitude of the manager of the hotel I would avoid entire chain altogether...
rick199 said...
Mixed feelings in Düsseldorf
Travelled on 05/2025
It all started very well at Clayton, Düsseldorf. A very efficient check-in and the room was ready although we arrived very early. The room was big and of very high standard and the breakfast excellent, actually one of the best I have ever had. However, the cleaning of the room was sloppy with no change of glasses and rubbish not taken away and the second day no cleaningat all. Eventually, the elevators broke down whi...
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Angela C said...
Let Down
Travelled on 05/2025
My husband booked this hotel for my 60th birthday. He also payed for a cake and a bottle of champagne to be I the room on arrival. We arrived at 11,00pm to no cake, no champagne and a very dirty bathroom. As it was late we complained the next morning to the reception staff. We got an apology and was told that the cake and champagne would arrive soon. We went back to our roo to await it arrival. Thirty minutes late...
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