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Reviews
Tripadvisor Traveller RatingBased on 861 Reviews
Traveller ReviewsRanked #93 of 305 hotels in Frankfurt
Traveller Rating
Excellent
149
Very Good
366
Average
225
Poor
71
Terrible
50
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Philip13579 said...
Disappointing
Travelled on 12/2023
Booked this Mercure hotel exclusively due to its sauna, in spite of several other, better priced Mercure hotels in Frankfurt. Phoned to have the sauna confirmed the day before. In spite of this, saune out of order on arrival.
Room was extremely hot, even though radiators were off/cold. Aircon delivered no cooling. Had to sleep without bed linen and with open window on New Years eve with surrounding fire work all ...
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FraserD1969 said...
Not centrally located but not a bad hotel.
Travelled on 12/2023
Visited for 4 nights to do the Christmas Markets and some local day trips. The hotel is located some distance away from the centre but very easily commutable by either the tram (#17 - stop Voltastrasse) which is a 2min walk to the hotel or the train (Frankfurt West) which is a 5-10min walk depending on route. The rooms are excellent. Very comfortable beds, good pillows, good bathroom with power shower, in room re...
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Sbangsuk said...
Disappointing customer service let stay down
Travelled on 09/2023
A real mixed bag, comfy rooms, good value but seriously let down by customer service would not return for this reason. Front desk where very frosty to us, no idea why we tried to be super kind in the hope it might be returned.
+ Rooms are nice and comfortable and quiet.
+ Fantastic location for public transport.
+ Good breakfast buffet.
- TV Broken reported this was never fixed.
-Majorly rude for no apparent reason ...
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marcioxes said...
Close to public transportation, clean, very good breakfast.
Travelled on 08/2023
I liked! Stayed with my wife for two nights. The hotel os close to the public transportations. The room was clean, with good size, silent to sleep. Breakfast was very good! I recomend the hotel. Dont expect for a luxuous hotel. But you will have a good cost benefit....
Tiam E said...
Im not going to stay at this hotel again
Travelled on 06/2023
Im not going to stay at this hotel, it was disaster for us.
Actually when we arrived, theyve send us to other apartment which is located on the other side of the street with no lobby and hotel facilities!!!
We had to walk across the street to have our breakfast.
Reception staff was not professional.
There were no water, coffee/tea maker in rooms, rooms are very simple
No hygienic facilities, just liquid soap & ...
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