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Reviews
Tripadvisor Traveller RatingBased on 867 Reviews
Traveller ReviewsRanked #93 of 312 hotels in Frankfurt
Traveller Rating
Excellent
150
Very Good
368
Average
226
Poor
73
Terrible
50
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
jean w said...
Slow service
Travelled on 06/2024
Last day at this hotel today, the rooms are clean and comfortable, the garden space is lovely, a bit of a walk to town but there are frequent trams,
Downside is the bar/restaurant in the evening, not sure if short staffed but the few nights we spent in there were an absolute shambles, slow service, forgetting orders, tables cluttered.
Now I know the Euros are on so surely they could have brought in more staff, altho...
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Jing P said...
Maret is a great staff
Travelled on 05/2024
The front desk staff are extremely kind and helpful. In particular, Maret is very very kind. As a foreigner who comes to Frankfurt for a conference but does not have an adaptor for chargers, Maret lent his own charger to me several times. I really appreciate it. He is such a kind and hard-working staff....
evelynmL6913GY said...
Disappointing Stay
Travelled on 05/2024
I recently stayed at the Mercure Hotel & Residenz Frankfurt Messe and was thoroughly disappointed with my experience. Upon arrival, I encountered a disorganized front desk with no queuing system and I was skipped even though I was waiting patiently. When I was finally attended to, the receptionist informed me that breakfast was not included and quoted 21 euros per day. I decided to eat breakfast elsewhere during my s...
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Philip13579 said...
Disappointing
Travelled on 12/2023
Booked this Mercure hotel exclusively due to its sauna, in spite of several other, better priced Mercure hotels in Frankfurt. Phoned to have the sauna confirmed the day before. In spite of this, saune out of order on arrival.
Room was extremely hot, even though radiators were off/cold. Aircon delivered no cooling. Had to sleep without bed linen and with open window on New Years eve with surrounding fire work all ...
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FraserD1969 said...
Not centrally located but not a bad hotel.
Travelled on 12/2023
Visited for 4 nights to do the Christmas Markets and some local day trips. The hotel is located some distance away from the centre but very easily commutable by either the tram (#17 - stop Voltastrasse) which is a 2min walk to the hotel or the train (Frankfurt West) which is a 5-10min walk depending on route. The rooms are excellent. Very comfortable beds, good pillows, good bathroom with power shower, in room re...
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