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Reviews
Tripadvisor Traveller RatingBased on 419 Reviews
Traveller ReviewsRanked #4 of 322 hotels in Frankfurt
Traveller Rating
Excellent
334
Very Good
42
Average
25
Poor
12
Terrible
6
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Go535891 said...
Thank you Maya and Mattias!
Travelled on 12/2025
Hotel is nice location, comfortable but the room was kind of hot and I couldn't turn down the AC. Maya and Mattias from the restaurant were the biggest rockstars. They had excellent customer service from checking in on me to suggesting food. I had the schnitzel which was not bad (not bad also means not good), overpriced, yet still worth it just because of Maya and Mattias. I will definitely be staying here again and...
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_giannistompoulidis said...
Nice stay
Travelled on 12/2025
Everything was excellent! As titanium members, they upgraded our room and gave us a dessert. The room had a wonderful view and everything was functional. Very kind staff, even though the hotel was always very busy. Cleanliness everywhere and nice decoration. The breakfast was complete and with a wide variety of everything. Special mention to Sasa, that's what his name is I think, who made the most delicious omelettes...
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kinghumble said...
Breakfast of the stars
Travelled on 12/2025
It was very refreshing to be so embraced by welcoming staff at the front of a breakfast. Even though it was early in the morning Diana and Yanay were energetic and helpful. They took their time to address my concerns and even explained the buffet cuisines. I have visited many hotels and this is the first time I have been explained the buffet dishes in detail. I cant wait to come back tomorrow for more surprises. O...
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alicianjordan said...
Avoid during busy season
Travelled on 12/2025
This was my first time staying at an NH hotel, and the experience was completely unacceptable. Management knowingly placed guests in a room directly above a nightclub, a room that should never have been sold due to the level of noise.
I was in Frankfurt for a one night transit stay and went to bed around 9:00 p.m. At approximately 10:00 p.m., extremely loud noise began and woke both my husband and me. This was not o...
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Matt84London said...
A consistantly great experience
Travelled on 11/2025
I have now stayed at the NH Collection Spin Towers in Frankfurt several times and it remains my go to hotel due to the consistent service and the proximity to the office in Frankfurt. As a Discovery Platinum member I was treated with a room upgrade to a Junior Suite on the 20th floor of the hotel for my two-night stay. This was indeed a very nice surprise. On top of the soft touches (welcome gift etc.). the hard prod...
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