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Reviews
Tripadvisor Traveller RatingBased on 2933 Reviews
Traveller ReviewsRanked #24 of 312 hotels in Frankfurt
Traveller Rating
Excellent
1685
Very Good
699
Average
320
Poor
129
Terrible
100
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
lewisb948 said...
Perfect hotel in Frankfurt
Travelled on 07/2024
Perfect location and fantastic staff. Rooms are large and well appointed, room service is quick. Unfortunately not possible to press suits after 7pm when I arrived but all in all a good place with very friendly and welcoming staff. I would recommend the hotel...
Alexander G said...
Mediocre at best for what it wants to be
Travelled on 07/2024
For the money they charge and what they want to be definitely not worth it.
- Worn out desk chair that was completely unusable / couldn't sit on it
- Access Card had to be renewed 4 times because it no longer worked
- Had ordered breakfast that never arrived with an early flight
- Room wasn't ready until 4pm
- Suitcases weren't brought to the room after it was ready
- No information when the room was ready, had to a...
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thirdeyetraveller said...
Stolen item and terrible service!
Travelled on 07/2024
Avoid this hotel in Frankfurt! The hotel looks nice from the photos online but its outdated, noisy and musty. The check in staff are awful and couldnt care less at all about your experience. They are rude and dont offer to even help with luggage. Location is good to metro but its pretty smelly and a dodgy area. The worst part about the ordeal was the fact that some jewellery was stolen and the staff. Did. Not. Ca...
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serge k said...
Very unpleasant stay due to poor service and nasty reception behavior
Travelled on 06/2024
Housekeeping staff does not speak, either German nor English. Impossible to get understood.
On 1st day of stay, thee room was not made up and clean until 4PM when I returned to theehotel to get a rest before intensive evening. I did complain the following morning at check out. Reception denied any responsability and was very unpleasant. I think I was entitled to a discount that was very nastily refused.
On top, The C...
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SuperShan1 said...
Touch button shower? Please don't
Travelled on 06/2024
Reception is nice and efficient upon arrival. We had a nice Deluxe room which is quite spacious.
It was nice that they presented a nice plate of fruits and 3 sweet biscuits.
But room was a bit dated and dark. The long sofa was dirty (you can see the black footprint). The shower area is frustrating with the clever touch button. Why cant every hotel just make things easy of a simple Grohe tap?
Toiletries are nice...
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