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Reviews
Tripadvisor Traveller RatingBased on 571 Reviews
Traveller ReviewsRanked #48 of 444 hotels in Munich
Traveller Rating
Excellent
307
Very Good
175
Average
41
Poor
22
Terrible
26
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
International P... E said...
Very Bad experience
Travelled on 02/2026
I had a very disappointing experience at Hotel Cocoon Hauptbahnhof.
I have travelled to more than 30 countries, but this was one of the worst experiences I have had with hotel staff. The reception staff member named Mark was extremely rude and unprofessional during my interaction.
I arrived in the morning and was given a room at around 11:00 AM. The hotel charged 20 claiming it was for early check-in, which I accept...
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Tourist100691 said...
Fun afternoon in Munich, Germany
Travelled on 02/2026
Small room, but a very comfy bed. It was a very quiet location, yet a good 20 minute, or so, walk to the city center. The train station was very close to the hotel....
travelmom252017 said...
Small but nice stay
Travelled on 12/2025
It was generally a good place to stay. It is definitely a European style small room. No mini frig or coffee in rooms. They do have free water station in lobby and a full breakfast buffet available for purchase. About 8 minutes walk to main train station. Lena and Vanessa at the front desk were very friendly and helpful!...
Cowboys556 said...
Terrible experience leaking shower ignored by staff
Travelled on 09/2025
I stayed here for 3 nights. On the first morning at 7am I reported that the shower was flooding the room and running out the front door. I used all the towels to mop it up.
When I came back at 8pm, nothing had been done. The wet towels were still in the shower, no one had checked the room, and no replacement towels were provided.
Staff showed no interest when I complained. No apology, no attempt to fix the issue, n...
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Pretzelloganp said...
Great hotel in Great location
Travelled on 07/2025
We stayed here for a few nights and really liked it. The hotel has a fun alpine vibe and feels cozy. The staff were super friendly, and the rooms were small but very cleanand honestly, you probably wont spend much time in the room anyway.
The location is great since its right next to the Hauptbahnhof (main train station), so getting around on public transport is really easy. The area around the station is a bit ru...
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