Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 948 Reviews
Traveller ReviewsRanked #11 of 142 hotels in Palermo
Traveller Rating
Excellent
432
Very Good
327
Average
123
Poor
43
Terrible
23
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
maj127 said...
Great location and Grand lobby but the perks ended there.
Travelled on 05/2026
The hotel is very grand and the lobby is quite beautiful as mentioned. The location is perfect and outside the ZTL so easy to drive to, if needed. But this is not a 4 star level property. Our room looked beautiful on first glance but not so much on further inspection as there was a fair amount of damage like ripped carpet and a broken vanity. The shower was disappointing for a hotel a this level and the shower hea...
Read more
Bob M said...
Perfect pick for Tuscany
Travelled on 05/2026
Perfect location. We were able to walk to all of our meeting points for our tours. 10 to 15 minutes tops. Rooms were immaculate. We purchased a room that slept 3 because of the traditionally small European room sizes and it was perfect. This is a higher end hotel so cost is dependent on your budget. It was definitely worth the price to us.
Staff was polite and attentive always a pleasant greeting. The hotel is right ...
Read more
galantini said...
Best hotel in palermo
Travelled on 05/2026
Excellent experience, the staff was very attentive and friendly. Delicious breakfast, great location in the center of town, comfortable room and great old world atmosphere....
Barbara S said...
Wonderful hotel in the heart of Palermo
Travelled on 05/2026
Highly recommend! This is a charming hotel if you wish to experience authentic Sicilian old world elegance in the heart of the city steps fom Teatro Massimo. Though there is no restaurant in the hotel, an excellent breakfast buffet is included, and they do have room service with a 5 star Italian menu for both lunch and dinner. The staff is warm, friendly and helpful, and the concierge found a great guide for my entir...
Read more
O8405PNlisad said...
Wonderful stay but management needs some work
Travelled on 04/2026
We loved staying here. We were there for 12 nights, and you can observe a lot in that amount of time. First of all the hotel is beautiful, exactly as pictured on the website. A bit on the old fashioned side, to be sure, but that is totally our style. We found the decor to be lovely. The front desk checked us in and out efficiently, with a smile and were very responsive when we needed an extra blanket. It was at our d...
Read more