Hotel H10 Timanfaya Palace

Final day of our holiday at Timanfya Palace and delighted to report that the hotel is as good as ever and continues to make incremental improvements. What makes this hotel great is the incredible location (and weather) and the super staff. The seafront location is unequaled and the 6km round trip walk to the lighthouse every morning is a must. The manager Jose Angel does a great job in getting improvements to the property with refurbished rooms, great wifi and a heated pool being major improvements in recent years, A special word of thanks to Fran and his team, especially Anita and Angi for the great welcome we get each time we come back. We recently met Alfredo at the new H10 Atlantic Sunset in Tenerife and it is great to see the talent being nurtured at this hotel being exported to the wider H10 group. This is about our 15th visit to this great hotel (we have recently reset our Tripadvisor account) and will be back again next March

This was our second visit to the Timanfaya Palace, the first being two years ago. We had gone All Inclusive last time and decided to upgrade to privilege this time and were not disappointed! Please note some of my review will be specific to privilege. The room The privilege room was clean and beautiful, with two reclining chairs on the balcony which got the sun directly late afternoon (also we could watch the sunset, very romantic!) it was looked after daily by the cleaning staff who were very friendly. The welcome bubbly and cakes were a lovely touch too! My picture is of the view... just wow. The food The buffet restaurant has a nightly theme but a wide variety so there’s something for everyone. We also had dinner in the Kasbah restaurant which was simply decadent and beautifully prepared. We would personally advise going to the poolside bar for lunch because the burgers are sublime and they have the best buffalo wings I’ve ever tasted! Pools/sun beds There are 3 pools (unless you’re hiding any from me!) and there were always free sun beds round each of them. The sun beds are well spaced so you don’t feel like you’re on top of everyone else. The privilege sunbed area was a revelation though. I actually fell asleep on the cushioned loungers more than once they were so comfortable! There is also a heated pool which was a really good temperature. Entertainment There is a different show each night in the disco bar. The piano bar is relaxed and comfortable. There is an outdoor terrace with beautiful views for the smokers. The staff are wonderful. If you opt to leave the hotel in the evening there are plenty of options locally. I can’t comment on the daytime entertainment as we were very lazy but everyone else seemed to have fun! Privilege This was the best decision we made. The privilege upgrade is well worth the money. The lounge is relaxing with name brand drinks to help yourself to. The room was spacious and clean, with added extras and welcome gifts. The sunbed area would have been worth the extra on its own. Overall The only final thing I can say to confirm just how much we enjoyed our stay.... on our final day I went on our package holiday site and rebooked for next year. See you in 2020 Jose and staff!

We received an email today saying that our booking with the Timanfaya Palace cannot be honoured and that we are being transferred to the Rubicon Palace.We had booked two weeks in December after having stayed there in March this year !!Telephoned the hotel direct and were told "That's how it is"!!!Completely disatisfied.When pressed we were told that the hotel is overbookedThey are offering us an all inclusive deal as compensation.We had stayed at the Timanfaya plenty times before and if this is how they treat their loyal guests beware.We will not reccomend the Timanfaya to anyone ever again!!Someone ,somewhere is resposible for this.Bad management indeed !!