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Reviews
Tripadvisor Traveller RatingBased on 202 Reviews
Traveller ReviewsRanked #100 of 224 hotels in Porto
Traveller Rating
Excellent
106
Very Good
53
Average
14
Poor
13
Terrible
16
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Greg F said...
Poor customer care
Travelled on 03/2026
We were booked as party of a group of older men 9 months previously clearly requesting twin rooms. This request was clarified 2 weeks prior to the trip. On arrival two of us who were sharing were given a small room with a small double bed. Despite requests and assurances to help resolve this the hotel did nothing. They did have an unsold double available but refused to allow this to be used without a payment of 1...
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J Z said...
This hotel is a disaster!
Travelled on 03/2026
Avoid this hotel. It is filthy, disorganised, and run by unprofessional staff. The bathrooms and sheets were dirty. The breakfast was revoltingcheap, processed food with no flavour, and the coffee was undrinkable.
We booked two months in advance. When we arrived at 11 am, they said the room would be ready at 2 pm. We returned at 2:30 pm to find it had not been cleaned at all. When we complained, the staff shrugged a...
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Greg R said...
Zero Flexibility on Non-Refundable Booking - Even Minutes After Booking
Travelled on 03/2026
I inadvertently booked a stay at Porto Royal Bridges Hotel for March 1114, 2026 when I intended to book September 1114, 2026. I realized the mistake immediately after completing the reservation and I contacted the hotel aggregator, Agoda, within five minutes. Agoda attempted to call the hotel but could not reach anyone and later sent an email requesting approval to cancel or correct the reservation.
I also contact...
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Dean W said...
A rainy weekend in Porto
Travelled on 02/2026
Modern hotel in the heart of the historic district with a relaxing aura
Super clean accomodation. Double rooms aren't big so if you've got a lot of clothes, storage is sparse.
Staff are excellent, and as are the breakfasts.
Glad we stayed here....
Kiwiwelsh said...
Highly recommend if you want a comfortable and centrally located hotel.
Travelled on 01/2026
Great hotel. Modern, clean. Very close to Sao Bento railway station and metro. Close to main shopping area although Porto very hilly to climb uphill to reach this area. Staff very friendly and helpful....