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    Bluebay Banus

    PPPPP Plus

    InPuerto Banus, Costa Del Sol, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1073 reviews

    ABOUT THE HOTEL

    • Official Rating

    The Bluebay Banus is known for its first-class pool scene, family-friendly activities and excellent dining.

    Guests of this hotel have a number of choices for days by the pool – there's a trio of pools outdoors, surrounded by sunloungers. There are children's splash pools and kids' clubs, too. For dining, the restaurant serves up delicious international dishes and features show-cooking stations.

    Set in southern Spain's Puerto Banus, the hotel's conveniently located a 20-minute walk from the town's glitzy marina. Designer boutiques, trendy bars and restaurants line the streets. It's a five-minute stroll to the hotel's own private beach club, complete with a bar.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 315
    • Lifts: None
    • Floors: 2 or 3

    Things you'll love

    • Kids' club
    • Private beach club
    • Beauty treatments available*

    Location

    • 700m to the beach
    • 1km to Puerto Banus resort centre
    • 7km to Marbella resort centre
    • View Location

    FOOD & DRINK

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

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      accommodationData.facilities
    • Tropical restaurant

      A wide choice of international dishes are available for breakfast, lunch and dinner here. And there are show-cooking stations, too.

    • 3 outdoor pools

      Sunloungers, parasols and palm trees are dotted around the pools. And you'll find a couple of poolside bars on hand to keep you refreshed, too.

    • Evening entertainment programme

      A variety of entertainment takes place here, including live music and shows.

    Rooms

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    ALBERTO
    23 Jun , 2020 A2281UUrobyns
    There were a lot of flies ngl and they did sometimes run out of my favourite dacquiris (the strawberry and passion fruit). But, I have to say what brings this review right up is ALBERTO. The waiter in the hotel was so passionate and caring. You could really tell he loved his job, the energy he brought and customer service was wonderful. He always had a serious attitude in the workplace, but would let off a little smile to people. He honestly made the time of day for people and I cannot thank your hotel enough for carrying out the greatest due diligence to hire such an amazing employee. Bar Alberto, the food was cold most of the time and the options were rather limited and not great in taste, but maybe that’s just me being fussy. I do think you should offer full-board as the drinks are expensive. But, a lovely location.
    Disgusting with ants and rude staff
    26 Feb , 2020 jqvistdk, 189541
    Rude staff, food has zero taste and cleaning is not proper also you need to pay for Wifi!!!!! Came to the reception to Bono he refused to call the manager as my room was full of ants and he thought it was normal... they didn’t care and still waiting for them to fix it! The restuerant the food is like German no taste and cheap Chinese fish! Please stay away if you like to relax
    VERY RUDE STAFF !
    16 Feb , 2020 116OAN
    I stayed in this hotel few years ago with my family and I really liked it. Unfortunately our second experience in this hotel changed our idea and we are really disappointed. We’ve been told that we had to pay to use the wi-fi, which I did and after I got to my room it stopped working ( basically this wi-fi only works in the lobby by the reception ), I went to the reception staff to ask for their help and to try to solve this issue, the receptionist ( oldest guy among them ) did not answer to my complaint and he immediately put the money on the reception desk and told me to take my money back in a very rude way. Ruined my mood and my stay.
    Stayed at the blue bay in 2018
    15 Feb , 2020 Greernwoodam
    I loved the blue bay Banus that much that I’m going again with other family members this year. Had a lovely room with a balcony. The grounds were beautiful and well kept.There was a good selection of food for breakfast and evening meal.
    Disappointed
    21 Sep , 2019 61philmonica, 7148752
    Disappointed , sad to do my first ever bad review but this place is poor. We arrive to be told of 2 hour wait for room. When we got room it resembles a prison cell.we asked to move but told to wait until tomorrow as nothing available. Next day told nothing available unless we pay to up grade if we wait a few days. Asked to see manager, her assistant arrived saying she is manager . Explained situation and she says not my problem. You booked with Jet2 see them. She started shouting and got very aggressive. We agreed to pay further£150 to save our holiday and get out of room with tiny window that had bars on it. After this she and other staff were less than helpful and pretty much ignored us. The pool area is like a swamp and the upgraded room was basic.on the plus side the lady at pool side bar was very nice and helpful.
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    View all  1073  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally