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Reviews
Tripadvisor Traveller RatingBased on 332 Reviews
Traveller ReviewsRanked #20 of 180 hotels in Sofia
Traveller Rating
Excellent
140
Very Good
146
Average
32
Poor
7
Terrible
7
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
bravesfan39 said...
Exceptional and immaculate hotel in the university district of Sofia
Travelled on 07/2024
This is an outstanding hotel right next to Sofia University. The staff members go out of their way to be helpful, the rooms are VERY spacious and clean, and the breakfast is incredible (eat outside for a lovely way to start the day). I was in Sofia for a work conference, and I felt right at home. Any concern or question was immediately addressed. And for the quality of the accommodations the rates are very reasonable...
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112heidil said...
Close to green areas
Travelled on 09/2023
Spacious rooms and bathrooms.
Restaurant and breakfast below average.
A lot of staff.. not sure what they were doing besides reading newspapers and talking.
Cleaning below average
Not a good choise if you prefere effectivness and good Quick service,...
DWF719 said...
Business trip
Travelled on 04/2024
2 night stay. Warm efficient check in and welcome. Large clean room with comfy bed. Good size bathroom with complimentary toiletries. No problems during stay and I would stay again. Good location... 15 or so min ish from airport. Restaurant good too....
zpeller said...
Ok
Travelled on 02/2023
A pleasant hotel in the city centre. At first sight, the reception does not give the impression of the rooms or even the bar, because they are very well kept. The restaurant perhaps leaves something to be desired.
...
stargirl04 said...
Style over substance & sullen staff!
Travelled on 06/2023
Having spent the last week up in the Rhodopi Mountains in a small hotel that couldn't do enough for us; it was a bit of a shock arriving at the Crystal Palace Hotel!
The lobby looked lovely with it's spiral staircase & marble floors but as our group checked in, there was a distinct lack of friendliness from the receptionist & the rest of the staff!
As we entered our spacious room, we were greeted by a smell of stale ...
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