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Reviews
Tripadvisor Traveller RatingBased on 183 Reviews
Traveller ReviewsRanked #25 of 185 hotels in Sofia
Traveller Rating
Excellent
106
Very Good
29
Average
17
Poor
6
Terrible
25
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
EctoplasmFantasia said...
Great spa!
Travelled on 10/2025
Came to use the spa so cant comment on hotel itself.
Had a suite which was lovely and the fruit was delicious.
The spa itself is extremely well appointed with a range of saunas/steam rooms and a pool with lovely views.
Massage was decent and good value.
Service was odd - was a recurring theme across Sofia - and despite being wrong about something (evidenced by an email) did not offer an apology/recognition of t...
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mach66 said...
A nice modern hotel
Travelled on 10/2025
A nice modern hotel.
The room were very large with an excellent view (we had a corner room on the 15th floor)
Everywhere was nice and clean and the staff were polite and helpful.
The hotel is within walking distance to the center of Sofia....
anthonyebyrne said...
Attractive Property, but Terrible Service for a 5-Star Hotel
Travelled on 10/2025
This was my third stay at this property while visiting our companys Sofia office, and while the hotel design and facilities remain impressive, the overall service has noticeably declined.
From check-in to check-out, staff interactions felt curt and disengaged. Upon arrival, there was little more than a request for a depositno welcome, no mention of amenities, or dining options.
Dinner was particularly disappointi...
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Johnnyonefoot said...
Tip Top Weekend Stay
Travelled on 10/2025
A big group of us (26) stay for a superb weekend in this fantastic hotel. Our twin rooms were massive and well furnished, the Sky Bar had stunning views with drinks, and it was a short walk into town. Casino next door was great entertainment and great location to explore the city. Would personally like to thank the front desk team for checking in & out such a large party without to many dramas. Can only highly recomm...
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simon S said...
One of the best hotels
Travelled on 09/2025
Great hotel. Great experience. The rooms are huge. The service of the stuff is the best. The breakfast is rich and very tasty6...