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Reviews
Tripadvisor Traveller RatingBased on 1727 Reviews
Traveller ReviewsRanked #27 of 187 hotels in Sofia
Traveller Rating
Excellent
595
Very Good
580
Average
305
Poor
136
Terrible
111
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
s C said...
Great experience on my birthday
Travelled on 01/2026
I had a great experience in this hotel!I checked in on the 26/01 and will be leaving today (29/01) unfortunately!This 5 stars hotel is amazing!The architecture is very beautiful and the customer service is great.I must praise one of the receptionists for her customer service.Her name is Francisca and I was really happy when I knew that she was also portuguese like me.She was always with a smile and gave us informatio...
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MeirS51 said...
don't get close also free
Travelled on 01/2026
Don't get too close, it will only ruin your trip. Rooms without electricity, light, reception? Rooms without electricity, light, reception? They will do anything to get more money. See, you have been warned, a hotel that is not worth it even for free, even for free
The trip will be ruined for you like it was ruined for me the second time.
I thought they fixed my issue over 4 years ago. I thought they fixed my iss...
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Mattia M said...
Not a 5 star hotel by any standard
Travelled on 01/2026
We spent three nights at Balkan Palace and had the most disappointing experience. The staff was incompetent and unprofessional in all the departments we encountered.
Since we were a bit early for check in, we went to the bar area to wait for our room. The bartender took our order and started making our drinks consulting a recipe book. That took us by surprise considering we just ordered a classic Cosmopolitan and a s...
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mimahesh said...
Amazing Excellent
Travelled on 12/2025
An amazing stay from start to finish. The location is excellent, and the staff are truly outstandingfriendly, professional, and always attentive.
The décor throughout the hotel is beautiful and thoughtfully done, creating a stylish and relaxing atmosphere. The rooms with a balcony are absolutely top class: spacious, comfortable, and perfect for enjoying the surroundings.
Everything about this hotel exceeded expect...
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gali e said...
Excellent hotel
Travelled on 12/2025
In one word, wow! Clean and beautiful hotel, large room, wonderful breakfast! Check-in was a bit delayed, so we were treated to a hot drink and sparkling wine and cookies waiting for us at the entrance to the room. It is important for me to mention the excellent service I received from the smiling and kind receptionist Dimitris and the exceptional service of Stoyan, smiling, kind and simply charming! I have not encou...
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