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Reviews
Tripadvisor Traveller RatingBased on 1745 Reviews
Traveller ReviewsRanked #24 of 192 hotels in Sofia
Traveller Rating
Excellent
601
Very Good
587
Average
309
Poor
136
Terrible
112
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
lexi71 said...
3 nights in Sofia ️
Travelled on 04/2026
We stayed for 3 nights in The Sofia Balkan Palace. We booked room 411 and it was spectacular. The room had a view of the city and the magnificent church.
The breakfast was huge. The reception staff were very friendly and polite....
TeresaBeall said...
5 star hotel with 3 star service
Travelled on 04/2026
5-star rated hotel without 5-star service. This is a stunning palace building and could not be more perfectly located; however, services and amenities within need refinement and fine-tuning to meet the expectations of what 5-star means to international guests.
The breakfast was beautifully displayed and abundant, but food was cold and there are only three self-serve coffee kiosks for the entire large space - long l...
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102angelicak said...
Historic hotel
Travelled on 04/2026
You can feel the history of the hotel inside its walls!
Great experience overall, helpful staff, especially Dimitris at the reception!!!
On the downside, the hotel needs refurbishing...
wee_lassy_big_world said...
Beautiful property
Travelled on 02/2026
Very large property which has been well maintained. Great central location and 3-5 minute walk to metro. Room was average size for a city centre property. Beautifully decorated! Very comfortable bed with all mod cons. Bathroom was a good size with nice toiletries. Staff were a little bit and miss. I accidentally left my Chanel earrings in the room and they disappeared despite calling multiple times...
Beverley L said...
Great hotel just not 5star
Travelled on 03/2026
Sofia Balkan Palace, an absolutely beautiful building, on our arrival we were told we had been upgraded free of charge which was lovely, a lovely young man took our bags to our room. He was really polite..the room was well equipped and all toiletries were Clarins. The breakfast has a brilliant selection so nobody can go hungry.breakfast Staff are very helpful but as the days went on you could see they were under pres...
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