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Reviews
Tripadvisor Traveller RatingBased on 40 Reviews
Traveller ReviewsRanked #80 of 166 hotels in Stuttgart
Traveller Rating
Excellent
17
Very Good
7
Average
5
Poor
4
Terrible
7
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
YannickOehrli said...
Great location, ambiance and staff, but too many issues in the room.
Travelled on 02/2025
The hotel location is great, the staff was really friendly and helpful. Overall the ambiance and the hotel deserve a 4-star rating. The reason i can only give it a 2 stars, it was because of the amount of issues encountered in the room.
The toilet door was curved, making it impossible to close. The light in the shower was constantly on, with or without a card in the cardholder, and the shower is a glass cube next t...
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Sebastian M said...
Very very bad
Travelled on 01/2025
Horrible service - they wrongly booked 1000 EUR from my credit card. 6 days later still not got my money back. On phone they say they cannot do anything. Via email nobody answers. Thinking about taking legal actions. This is very unsettling, so better stay somewhere else....
András N said...
Great Hotel, terrible service
Travelled on 01/2025
Dear Ruby Team,
The hotel, the design, the rooms, and the breakfast were all fantastic. However, the quality of service provided by the staff did not match this standard. On January 2, 2025, around 5:00 PM, we ordered a pizza at the bar. After approximately 40 minutes, when we still hadnt received it, I approached the bartender to cancel the order. She said it was not possible despite the fact that preparing a pi...
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Stay25830546042 said...
Bad experience!!!!
Travelled on 12/2024
I Book the hotel and by accident cancel my booking wanted to change my dates. I contact the hotel and they refused to amend my booking and did not refund me. After thousands of emails to this hotel they still refuse to assist me. The communication was extremely bad will not recommend this hotel...
2013joedoc said...
The place to stay when in Stuttgart
Travelled on 11/2024
The Ruby Hanna is one of the nicest and friendliest hotels I ever stayed at.
The morning person George was the best. The breakfast buffet is amazing, a wide variety of food and very tasty. The rooms are very clean, but some place to store clothes would have been nice....