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Reviews
Tripadvisor Traveller RatingBased on 2195 Reviews
Traveller ReviewsRanked #68 of 143 hotels in Toronto
Traveller Rating
Excellent
423
Very Good
995
Average
484
Poor
171
Terrible
122
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Jessspence said...
Good location. Average rooms
Travelled on 05/2024
We stayed here for 3 nights during our trip travelling Canada with our 1 year old baby. On arrival there were no boiling water facilities to make my babies bottle so I had to ask reception for a kettle.
Room was clean and comfortable but couldnt swing a cat (and we paid for a big room). We had 2 large cases and a pushchair and there was nowhere to put the cases or unpack the luggage which was stressful. Room was a...
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TMES68 said...
Better than I expected - Will definitely stay here again
Travelled on 07/2024
I will start by saying I was pleasantly surprised by the Holiday Inn, and will definitely stay there again when I am in Toronto. Truth be told, I have not stayed at a Holiday Inn in decades, and my perception was that it was a low-end hotel, and filled with budget-conscious families and screaming children. Well, it was not. The hotel was on par with others that I have stayed at - it was modern, clean, and well run....
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Hannah B said...
Disappointed with Service and Lack of Deposit Refund
Travelled on 06/2024
I stayed at the Holiday Inn Toronto from June 3rd to 6th, 2024. While I was happy with the amenities, I was disappointed with the service provided by the staff. Despite reaching out to the board of directors and waiting over a month, I have yet to receive my deposit refund. This level of service is unacceptable and has marred what could have been a pleasant stay.I would not recommend anyone to stay in HolidayInn Down...
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noel w said...
Poor Guest Relations and Communications
Travelled on 06/2024
We stayed 1 night, when we checked our credit card later on we found it had been debited approx $230.00 CAD $270.63 AUD. Our accomodation was pre paid and we didn't dine there. We have been trying to find out what this charge was for, because of time differance ( 14 hours ) we have sent several emails to them and they won't reply....
Dreamer31950468464 said...
Very Acceptable Hotel
Travelled on 06/2024
2nd time at this hotel. Friendly and helpful staff. Comfortable rooms with a very good walk-in shower. Complimentary Tea, coffee and water available in the rooms. Good A/C. Suitable breakfast. The only thing that drops it down a star was that the fire alarm wasn't all that audible when it went off at about 3.00am. False alarm by the way. All in all, I would be happy to stay there again....