Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 667 Reviews
Traveller ReviewsRanked #23 of 157 hotels in Toronto
Traveller Rating
Excellent
390
Very Good
206
Average
42
Poor
16
Terrible
13
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Jessica N said...
A great hotel, lovely room, incredible staff!!!
Travelled on 11/2025
I was here for three weeks for business and I was so grateful for the staff. Thank you Adam, Peth and Ghenot for going above and beyond. It is so appreciated. You made the stay of all of the course members so so incredible...
EmilyIsoleCourt said...
Excellent downtown hotel
Travelled on 11/2025
Stayed at the hotel in November 2025 and had an excellent experience overall. The hotel is well-located, less than 10 minutes from Union Station, so it's really useful for arriving in the city and getting around. Despite being really central, and on a street lined with bars, the hotel was really quiet inside and even with a front-facing room, we weren't disturbed by street noise at all (not something you can say ofte...
Read more
Dmitry Z said...
Amazing stay and thank you to Faithful for her service
Travelled on 11/2025
We wanted to sincerely thank a wonderful front desk person Faithful who was extremely helpful, friendly and made a nice personal connection while chatting with me. What a wonderful addition to your hotel - she made us feel welcomed and truly cared to make sure our stay was perfect. Thank you, Faithful!...
Hugary1 said...
Novotel Toronto Central
Travelled on 10/2025
Definitely 4 stars. Great gym and pool area. Lots of conference or reception space. Room was good with great size bathroom.
TV ok but more channels might help. Staff very friendly and bar staff excellent. Light snacks in bar are great for a late night snack.
We had a great stay....
LIPSTICK L said...
Very Nice With Room to Improve
Travelled on 09/2025
The guest service person, Faithful, was lovely and helpful with suggestions. Our room was clean and modern. However, the bathroom, while clean and had plenty of towels, had paint peeling from the ceiling, dried grout on the surface of the sink, wallpaper peeling in areas on the wall. Turning on the shower was a bit of a learning experience. It seemed you had to turn the handle over many many times to get to the hot w...
Read more