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Reviews
Tripadvisor Traveller RatingBased on 676 Reviews
Traveller ReviewsRanked #26 of 166 hotels in Toronto
Traveller Rating
Excellent
397
Very Good
206
Average
43
Poor
16
Terrible
14
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
geo3 said...
Very convenient for the train and for downtown airport
Travelled on 03/2026
I booked this hotel because of the reasonable (for downtown Toronto) price, the proximity to Union station, and easy access to the downtown airport. It worked very well. Coming in by Via rail, it was a fairly short walk from Union Station to the hotel. The next morning, it was a similar walk to catch the free airport shuttle across from the Union Station, on the west side of the Fairmont Royal York hotel. So all ...
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Lauren C said...
Recommend - great hotel!
Travelled on 02/2026
This hotel was great. The location was perfect, with a close walk to Union Station and easy to get around the rest of the city. The room I had was spacious and very clean, and I felt very safe as a traveller on my own.
I would highly recommend this hotel and would stay here again....
stuartmW7617GO said...
Beware if your staying here !!
Travelled on 02/2026
up on arrival with my son I booked a twin room , I was asked to put my debit card in the machine as a "hold " incase of any charges to our room .
After checking my account later that day I was surprised to see the hotel had taken $300 deposit ! - I spoke to Sherif [customer service ] about this & to my absolute amazement his reply was .... " thats fine I will refund the $300 & you & your son can check out " ! ! wh...
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kikikimmy said...
Clean Hotel that could be 4 star with a few additions
Travelled on 02/2026
I found this hotel to be clean and modern, I would not say this is a 4 star hotel though as the services were basic. Staff are amazing here and go the extra. I would say this is a really great 3 star hotel.
Note:
- No water in the room. Which is very rare these days. Even budget chains have water in the room. They do have water refill stations by the ice machine that I saw at check out but no bottle water in the ...
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CathT7291961 said...
Lovely getaway to Toronto from Niagara
Travelled on 02/2026
We stayed for a few days as my husband works two days a week downtown so I thought I would go along for a bit of a getaway. This was our third time at the hotel and it is marvellous, ideally located, staff upbeat and rooms well appointed. There is a happy hour and a lovely restaurant and the all you can eat breakfast is A-1. It's also close to lovely St Lawrence Market and Yonge street. The staff is so upbeat, Mirek ...
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