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Reviews
Tripadvisor Traveller RatingBased on 681 Reviews
Traveller ReviewsRanked #26 of 170 hotels in Toronto
Traveller Rating
Excellent
399
Very Good
208
Average
44
Poor
16
Terrible
14
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Joan B said...
Quiet plus convenient location
Travelled on 04/2026
Had nice three nights here and liked the quietness, amenities, and especially location. The hotel is walking distance to St Lawrence Market and Union Station. Breakfast is great and dinner menu is nice. The fitness facilities are also great....
John B said...
Novotel standard
Travelled on 04/2026
Nice hotel that holds a great central position within walking distance of St Lawrence Market, Union Station and the NHL Hall of Fame.
A 25 minute Uber drive from Toronto Pearson Airport and we had a lovely welcome from reception.
Our room was on floor 5 and was spacious and clean. The king bed was comfortable and the bathroom was stocked with Rituals products. The big walk-in shower was very nice and towels plentifu...
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heida1984 said...
The staff is a real value and make the stay
Travelled on 04/2026
We had a really good 3 night stay.
Bed was comfortable and the pillows were really fluffy and soft.
I was there for a conference and the conference rooms and facilities were as expected.
At breakfast every morning we had Tatiana making sure we had everything we needed. She couldnt do enough for us no matter whether it was getting coffee for us, recommending things to do or anything else. And everything she did...
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jcchouinard said...
Good hotel with incredible location
Travelled on 04/2026
Good location, beautiful comfortable room and kind service. Nothin more to want. Frige was accessible...
647jenniferf said...
Average hotel, good location.
Travelled on 04/2026
Had a premium king room but would not recommend. The bed was uncomfortable - it was very hard and the duvet was to thin it felt like no blankets at all. TV wasnt great, you couldnt stream or use any apps like other places. I stayed here previously and had an upgraded suite which was a much better experience.
Staff were friendly especially at the restaurant. We had free buffet breakfast since we booked on Expedia ...
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