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Reviews
Tripadvisor Traveller RatingBased on 2436 Reviews
Traveller ReviewsRanked #42 of 154 hotels in Valencia
Traveller Rating
Excellent
948
Very Good
1046
Average
320
Poor
69
Terrible
53
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Neil H said...
Above and beyond
Travelled on 05/2026
We have visited this Hotel 5 times as the staff are very professional and welcoming. This year we visited my Father who suffers with Lung fibrosis. He arranged an air pump and motorised wheelchair to be delivered to the Hotel in preparation for his stay. We were extremely pleased when we checked in to find that the wheelchair was already in the baggage cupboard and the Hotel staff had taken the time to see how ot ope...
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Connector19778000148 said...
Extremely offensive staff member
Travelled on 05/2026
In 30 years of travelling all over the world never have I ever encountered such disrespectful, offensive and ignorant staff.
For context I am a wheelchair user. When getting breakfast at the hotel an elderly member of staff with the brightest red pair of glasses youve ever seen asked us our hotel room number which we told her, she scoffed at us saying no thats incorrect (it wasnt), to which she then started sayi...
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helen r said...
Great location
Travelled on 05/2026
Great hotel and location. Lovely walk across the Turia into the old town. Bars and restaurants and metro, buses all very close by....
peyton334 said...
Excellent Experience
Travelled on 04/2026
I would absolutely recommend this hotel. It was nice, very clean, relatively spacious (for Europe!) and in a wonderful location. The comfort level of the beds specifically stood out they were excellent! ...
mitchandsheyla said...
Mixed feelings
Travelled on 04/2026
The hotel itself is nice, I chose because of the location and that I am a NH member who has stayed in many NH hotels so decided to stick with NH for my first time to Valencia.
I had booked / emailed months in advance to advise it was our anniversary and we were looking forward to staying at NH and a room with a double bed (not twin beds)
On arrival, we spoke to the reception guy who whilst he was formal and welcomi...
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