The Grand Bahia Principe Punta Cana is a huge complex with a prime beachfront address. Expect everything from sea-view pools and gourmet restaurants to merengue and salsa sessions.
This place doesn’t do things by halves – it lines up 2 pools, 6 restaurants and tons of sports and activities. Plus, the whole complex is pulled up against a white-sand beach.
Bedroom-wise, junior suites are the standard here. They’re really spacious, and each one has a whirlpool bath and a roomy terrace. Golden Club rooms get add-ons like cocktails and 24-hour room service, too.
TripAdvisor Traveller Rating
Based On 9876 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. 3 visits per week to one of the 4 speciality à la carte restaurants. Snacks.
Local alcoholic drinks including beer, spirits, cocktails, house wine with dinner, juices and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
With whirlpools, fountains, and a kids section. Towels are also available.
Main buffet restaurant
Offering a variety of international dishes for breakfast, lunch and dinner.
Mikado Japanese à la carte restaurant
Offering authentic Japanese dishes. This place comes with a dress code, it's long trousers for men. You'll also need to make your reservation in advance.
Rooms ► View all
junior suite with balcony or terrace
These warm, bright junior suites sleep up to 4 with 2 double beds or 1 king-size bed and a sofa-bed. They're spacious rooms with a balcony or terrace outside. And air-conditioning and a ceiling fan have also been provided. You'll also find a whirlpool bathtub.
TripAdvisor Traveller Reviews Show more reviews »
Never a 5 star hotel
Myself, my wife and our 10 year old daughter and her friend spent from 26th December 2016 to 2nd January 2017 at this hotel. In all the correspondence, brochures etc it paints a very wonderful picture of an idyllic paradise. The reality of it is that the weather and island itself are indeed beautiful, the average temperature each day whilst we were there was 29 degrees. That's where the idyllic part stops, we paid over Â£6500.00 for 2 adults and 2 children for 2 Junior Superior Suites - the problem was that neither were superior at all. The bathrooms was dirty and had stains that wouldn't come off, some of the lights did not work in the room, the fridge door was broken and had to be lifted up to close it. the list is quite extensive. Both myself and my wife run our own business and customer or client service is important and paramount - the old saying of 'look after your customers because if you don't then somebody else will' - we've always lived and worked by these values and this is why we run a successful business and our client retention is extremely high, its just a pity that this hotels staff cannot adopt the same principals. we never expect to go anywhere and simply click our fingers and expect the staff to come running, but what we do expect is courtesy, a smile and a thank you, as we always ask politely for things and expect manners in return. This has gone beyond some of the hotels staff who give the impression that you are bothering them, when in fact without you as customers then they simply don't have a job. The icing on the cake for us was the envelope left in our room advising us of winning a prize and the contact he hotels privilege part to receive this prize, I or we are always very sceptical so didn't really bother with it. until we were approached in the hotels lobby by a representative of the Privilege team, after the usual sales pitch we were advised that we would receive our prize (of something quite insignificant) as long as we took part in an hour or so tour and presentation of the new Fantasia and Luxury part of the complex. after this we would then be entitled to these facilities in the future for the very same price that we paid for our present trip. So just so that I get this correct, the first time we go to the hotel we get 'B' service and 'B' accommodation and pay Â£6500.00 then next time we go we will get top notch 'A' service and 'A' accommodation again for Â£6500.00 - sorry did I or we miss the point?? Shouldn't we have got 'A' Service and 'A' accommodation in the first place????? We found this be extremely insulting and also quite disgusting. Next door to this hotel is the Riu Palace - if you want a lovely hotel and excellent staff then I don't think that you will go wrong here, we stayed in the Riu Touareg in Cape Verde last year and it was a 5 star hotel with 5 star staff - something that the Riu group strive for in all its hotels and complex's. so that short answer - poor hotel, poor staff and never a 5 star complex - if you are going to Punta Cana -the Riu Palace is your best option.More
Jason B, 679691
Great hotel, but just a few minor suggestions for change!
My husband and I very much enjoyed our stay at Gran Principe and would definitely recommend the resort! However, we did have multiple concerns that we feel that Gran Bahia, and specifically Bavaro, could improve on. Other than those things, we loved it! Everywhere we went we were greeted and asked how our stay was. We were pleasantly surprised at how friendly and accommodating all of the Bahia employees were. The food was pretty typical for a buffet - hit or miss, but some stuff was really good, and we loved breakfast. A lot of food was cold, especially the pastas, so that's something that workers could check on more frequently during meal times. Drinks, on the other hand, were awesome and very yummy! The free shows were also very entertaining (the circus was especially fabulous), and the club was fun to dance at, too! There was plenty of entertainment from the live music to the shows to walking around the shops, so we enjoyed that. We were happy that the cleaning service was prompt every day, as well. They left us alone when we wanted to sleep in but then popped in to clean when we weren't there, so that was nice! They also left us chocolates at night, which we LOVED. Other favorite things about the hotel were the jetted tubs, the Italian restaurant, the service overall, the spa, the space in the rooms, and the transportation service that they had to get us around to the beach, pools, cafes, etc. However, the downside to a huge resort is that it's very confusing as to which lobby is which, and it is not very convenient to get to where you want to be. (If you have an excursion, make sure to specify the correct pick up lobby so you don't miss out!): The bus can sometimes take a while to arrive (not fun when it's raining!) - especially later at night. So I would recommend Bavaro to have a set pick up schedule that's posted at each bus stop so that guests are aware as to what time the bus will come and can prepare accordingly. Even if it's in ten minute intervals during the day, I think it's helpful to have a set schedule - especially for those of us who like to be out late! With that, we were also disappointed in the separation of beaches and cafeterias by hotel. We came with a group that stayed in Esmeralda (part of Gran Bahia but just a different hotel in the resort), and we were not allowed to go to the beach/pool with them or eat with them. A separate beach for each hotel within the resort was very excessive and unnecessary to me, and I was not happy with that. I get that each hotel has its own inclusions & things you pay for, but it's not like they paid for a separate beach! The beach is the same for everyone, except maybe for Premier members who pay for separate, adult-only or something. Another absolutely huge area of improvement is the floors around the hotel and more importantly - the pool. They are very slippery! Even when they are not wet, we were slipping and sliding when in flip flops, so I think that's a huge hazard to consider. Specifically for Bavaro, I don't like that it's among multiple hotels with free wifi but yet Bavaro does NOT offer free wifi in the rooms (and the lobby one isn't super awesome either). Instead, we had to pay a hefty price to have wifi in our room that week, so I would recommend altering that price a bit or including it in the price of the room. Another thing we recommend specifically for Bavaro is breakfast room service! The other hotels had that option, and we didnt, which was tough for us because we aren't early risers and typically enjoy eating breakfast in our room! So we would definitely recommend making that an option, as well. Other than that, we loved staying here and would definitely recommend it!More
Just a quick update for the VIP customers or repeat customers. They use to give out the VIP bracelets until this year. The VIP bracelets DO NOT apply to the Bavaro and Punta Cana sides any longer. Instead what they do upon availability is, they upgrade your room to the Ambar or Esmeralda. That way you get the bracelets that already allow you to use the entire resort. ( only difference is can't use all buffets. Use to with the bracelets ) No big deal as we know a lot of staff, so will get in some how! Doesn't make sense to me but that is the new rule. What I don't like is that if ANY resort make a big change like that they should put a notification on their website. This is our 19th visit to the Bavaro, and if they had stopped the VIP bracelets completely, I would NOT have rebooked the same spot. You spend a ton of money over those years with them. They should have the courtesy to update you on any big changes before you book. We will see as are going back on the 21st. Will keep you posted. I was told this information by Head Office when I called them is Spain. Wish us luck!More
Stayed for one week in Grand Bahia hotel and what I can say we had amazing time ! Weather was great very hot every day . Love all the swimming pools and beach which was beautiful. Would come back definitely again . More
Far From a Four Star Resort
Though billed as a 4 out of 5 star resort on Trip Advisor and multiple other websites, it became clear upon almost immediately upon arrival and check-in that the Grand Bahia Principe Bavaro would not live up to those expectations. For reference, I will provide a short summary of our experience during our first evening at the resort. As we approached the front desk we were not greeted nor were we immediately served by one of the three hosts behind the counter despite no one else being present. When we were finally helped we were treated as if we were a bother by simply trying to check-in. Knowing everyone has bad days we assumed this was perhaps just not a good time for the counter staff. Little did we know that this attitude would be common by concierge, restaurant and other resort staff. After departing the desk we walked to take a shuttle to our room on the expansive resort. The shuttle was really a rundown pick-up that would not start. After a prolonged period of trying to start the truck the staff walked away from us, opened the hood and began to troubleshoot. It became apparent that this would be a long processes with no replacement in sight so we began to walk to our room. Upon arriving in the room, our hopes for a good stay began to dwindle. The room itself was quite dated and much like the rest of the resort facilities in need of repair and updating. More concerning than the lack of regular maintenance, however, was the borderline unsanitary conditions we found. The aged bedspread had a host of stains across it, the furniture littered with gouges and dirt and streaks of blood could be seen on the bathroom wall. We decided we would ask for a replacement room, but first wanted to enjoy some time in the sun, so we took a walk around the resort. Admittedly the Christmas â New Yearâs week is an extremely busy time for travel. However, after a short walk, it was clear that the ratio of people to amenities / chairs was higher than we had ever experienced at a resort. Chairs were literally stacked next together for as far as the eye could see at pools and the beach. All overwhelmed with people. Finding staff or seeking beverage service was next to impossible. At this point we were extremely concerned that the vision we had of a relaxing vacation at a beautiful resort would not be happening. We walked back to the main lobby to discuss with the staff only to find enormous lines and what few staff available completely overwhelmed. At that point we made the decision that in order to make the best of the remainder of the time we would be switching resorts in the morning. On our own we booked two nights at a nearby resort despite extremely high cost. However, the need to salvage our trip was the utmost importance. After not finding a seat for dinner we retreated to our room to repack and get some sleep for the night. We were further vindicated in our decision to switch by a non-functional room air conditioning system, which only emitted noise throughout the night. We checked out of the Grand Bahia the next morning and took a taxi to our new resort. After transitioning, we had an exceptional vacation experience and were incredibly pleased with our visit to the Dominican Republic.More
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