Not only does this place – voted one of TripAdvisor's top All Inclusive resorts – line up luxury suites, gourmet restaurants and a gigantic pool, it’s got a sandy beach as its front garden.
If there’s one word that fits this adults-only hotel, it’s luxury. It’s surrounded by lush gardens and is right on a white-sand beach, plus the bedrooms are all suites, with canopy beds and hydro-massage tubs.
There’s a huge pool, loads of sports and a trio of à la carte restaurants here. To top it all off, it’s a 3-for-1 deal – you get full run of the facilities at the Grand Bahia Principe Bavaro and the Punta Cana, next door.
TripAdvisor Traveller Rating
Based On 5157 reviews
- Official Rating
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All Inclusive - Here's what you get
Ultra All Inclusive. Buffet meals. Unlimited à la carte dining for dinner - reservations required. Snacks. Room service. Butler service on request.
Ultra All Inclusive. Unlimited national and selected international brand alcoholic beverages and soft drinks - 24 hours.
Sports and Activities
All are included except where indicated.
Facilities► View all
With pool towels, sunbeds and beach towel service.
One hour free per day.
TripAdvisor Traveller Reviews Show more reviews »
Thought the hotel would be better
We were down in Bahia Ambar November 2nd for 6 days for our year anniversary. Overall the property is great, gardens well kept up, and the majority of the staff very nice and pleasurable. We enjoyed the buffet as we felt there was something for everyone. When you got a server that recognized you, you had impecable service. Sometimes we sat with no beverage service for awhile until you asked someone. The cocktail beverage service was very good, especially Fior and Lorenzo at the lobby bar. Fior would look for us every night and Lorenzo would have our drinks ready as we approached the bar. Both these two were awesome and friendly people. We had dinner at the Mediterranean, Japanese Restaurant in Esmeralda and Don Pablo's, our last night. Out of the three the Japaneese was our favorite. Food very flavorable and service impeccable and atomosphere cozy. As the top level restaurant, Don Pablo was tasteful especially the lobster and banana foster but you left hungry as portions are small. Snack bar (between pool & beach) was good, smaller variety of food to choose from, but great for a quick bite. I have to say the variety of fruit, cheese and bread were delicious. We pre ordered room service for two early mornings (due to our tours) in the evening, and they were right on the dot and very friendly. One night we ordered dinner and the server was not friendly and condisending. Cocktail service out on the beach was hit & miss. Only 2 guys for the whole section but very nice gentleman with always a smile as they ran around. Short staffed compared to other areas that had an abundance of employees. The one thing we noticed is if you didn't get out to the beach early in the morning you could not find a lounge chair in front of the beach. Irronically the signs says no reserving, but no enforcement at all. For an adult only section there was lack for evening entertainment & beverage/bar service. Closing @ 11pm, in our opinion, was too early. We found out a couple days before leaving that there was a variety show in the front main resort & at Amber (the newest section). Communication is one thing the hotel does lack. The plus is it is an adult only area and no screaming children. The room is spacious and is kept up. A/C worked very well. We were not asked what our preference was on beds and got two queens. The refrigerator did not work so beverages were not cold. Which brings me to the negative experience. The inconsistency of service is so obvious on the hotel & housekeeping areas, including the front desk & "butler" service. There was one paticular gentleman @ the front desk that from day one acted as if we were bothering him (and he acted that way with everyone). He sure didn't make us feel welcome when we checked in. We dismissed it since we had read in the reviews stating the same issue. Then there is the so called "butler" service. I actually had read more positive reviews on Dio & was happy that we had gotten him as our "butler". He proved that to not be the case right off the first day. Empty promises. From day one we told him that we were celebrating our year anniversary and he said "he would take care of it". I guess he didn't think our tip was acceptable or not enough (which was very good for right up front) he couldn't even get the bottle of WARM wine right. From there on we knew we wouldn't be able to count on him. We had issues with housekeeping that were brought up to him and the front desk, and the same thing "we will take care of it". Actually our room was NOT cleaned for 2 days, no clean towels and the night service with the chocolates only occurred 2 nights in our room. There is no personalized touch and very inconsistent: one day you would have 5 soaps and no water; 5 shampoo & conditioners & no coffee for days; sometimes room was cleaned early afternoon, other times late into the evenings when you are wanting to get ready for dinner. This was the biggest issue and the lack of taking care of the issues from the butler and front desk. We also let our travel agent "representative" know and also no empathy or caring of our issues. Good thing we didn't have a real emergency!! Overall, I believe the resort is too large that guest service gets lost & customers become a number. Personalized service is out the door. We would definitely not return to Bahia Principe nor recommend it. Unfortunently it takes a couple of bad apples, to overshadow the great employees. Restaurant staff and bar service at main lobby A+++ (the low score on service/cleanliness is due to the hotel/housekeeping area).More
lup567, Las Vegas, Nevada
We stayed at the Bahia Principe Ambar 11/9-11/14 and had a great time! The food in both the buffets and the restaurants was amazing. I would say our only issue here was getting reservations for the restaurants. We were not able to get a reservation for Don Pablo and (2) of the (4) we did get a reservation for only had time slots around 9PM. Not the end of the world. We keep busy until the late night reservations and just ate larger lunches. We were not disappointed in the restaurants at all, even the ones w/the later night reservations. We ate at Portofino, one of the Japanese restaurants, the Garden Grill and the Brazilian restaurant. The grounds were very well maintained, lush and appealing to the eye. Lots of palm trees, flowering cacti, banana trees, etc. Beautiful statues throughout. The staff was super friendly and attentive. Of course, as with any facility of this nature, they have folks who try to solicit you for time shares, excursions, etc, but you just have to know how to play the game and shake them off. Not a big deal. Our room was beautiful - cleaned and serviced daily. Fridge was not very cold and mini bar was not refilled daily. Mini bar was not serviced by maid. Maid did refill water daily, but bar was serviced by someone else. Plenty of alcohol to be had on the hotel premises, so this was not a big deal to us. Lighting in room was very dim, but hotel seemed energy conscious (you can see that throughout the premises w/motion activated lighting in bathrooms, etc), so again, not a big deal to us. Need more light? Open the curtains :-) Beach well maintained and seaweed removed daily. Yes, a lot of seaweed here, but the hotel makes every effort to keep it cleared away from the beach. Biggest issue w/the beach is how the guests reserve their lounge chairs with towels and books LONG before they are even using them or when they are not even on the beach or anywhere near it. In spite of the signs that are posted on almost EVERY tiki hut and umbrella at both the pool and the beach, GROWN ADULTS still do this!!!! And although the hotel states one of their rules is not reserving chairs, they do not enforce it. Again, not a big deal. We can handle sitting beach side or pool side w/out the perfect chair. Trolley service very efficient. Grounds are HUGE, almost overwhelming. And the chances of you seeing everything on the Bahia Principe grounds are pretty slim, unless staying there for 2 weeks. Keep in mind the villas are NOT beach front. If there are any w/a beach view, it is a very limited #. You will most likely not have a beach front room. Educate yourself before you book if beach front or ocean view is important to your vacation! Nightly entertainment lots of fun. Most of the upbeat entertainment happens in the common areas, like the Bavaro and Pueblo Principe. Keep in mind these are COMMON areas. Even if you are staying at the "adults only" resort, there will be children in the common areas. Again, not a huge deal, unless of course, the random child is having a temper tantrum. Great music, great shows, lots of talent. Drinks in casino are NOT included and they also did not appear to be included at the Sports Karaoke bar. We did not go to the Disco so we are not sure if the drinks are or are not included there. If you want to see a show at the Tropicana Theatre, suggest you get there early. Seats fill up fast. All you need is at the resort...stores, pharmacy, doctor, etc. Stores and open air stands w/souvenirs remind me of flea markets. The folks who run them pressure you to come see their items and purchase them. An easy "no thank you" works just fine. And if you do want to purchase something, haggle on the price! Bar service excellent. Be sure you understand that although this is all inclusive, top shelf liquor is very limited on the inclusive side. Champagne upon arrival to hotel which was very nice, mimosas every day and a red rose given to the women in the lobby on the first night we were there. For the excursions, so much to choose from! We highly recommend the Marinarium Shark/Stingray tour as well as the 12 course zipline adventure (run by Bavaro Runners I believe). Def not an area where you want to leave your resort, unless you take a taxi to your destination. A great 5 nights in paradise. I only state the negative points above for your information only and NOT because it affected our view of the resort or our experience. We really did have a fantastic time!More
Melanie O, Hatfield, Pennsylvania
A Real Disappointment
Wow, where do I begin!!! My wife and I just came back Nov 6-13/14, staying at the Bahai Principe Ambar, which just opened 3 days prior to our arrival. We have gone to Punta Cana for vacations probably for the last 10-15 yrs and have always stayed at the Riu Palace right next door to this resort, however, on the advise of our travel agent, we thought we would try this resort as she highly recommended it!! What a mistake - I kept wishing we had gone to Riu the whole time we were there!! Our bad experience started right from the start when staff tried to take us to our room and COULDN'T FIND OUR ROOM!!!! He finally found it after probably 1/2 hr looking. We were in room # 82401, on the 4th floor. Our first reaction was that the room was very nice, however, after getting settled into our room we realized that we were going to have a lot of issues. First of all, only half the lights were working in our room, the toilet was broken not flushing, phone did not work, bathrobes and room safe were both stuck to wet paint in the closet, cement trowel and garbage left everywhere in the room, no shower stall, just a bathtub with a shower attachment laying in the tub - had not been attached as yet to the wall and nothing to stop the water from going everywhere when we showered. We were on the 4th floor and there was no elevator in the building at all!! So beware - you better be healthy if you stay here cause you will be walking a lot of stairs!!!! We went to reception to advise of all our room issues and were told by Melissa that she would take care of it.........NOT!!!!!!! We went everyday to try to resolve our issues, but no one did anything. We were wanting to use the safe in the room but instructions on how to use it were incorrect, so Melissa said if we went to our room she would send someone up to show us how to use it. We waited 45 minutes and no one ever showed up to help us!!!!! We arrived on Thursday afternoon and after going everyday to try to get the safe fixed, finally by Monday after talking to our Transat representative, Hugo, they sent up a manager, Hector, who helped us with the safe. We discussed with Hector all the other issues we were having, He said he would take care of it. Once again we were lied to and no one did anything!!!! Customer service at this resort is non-existent.......bottom line no one cares if you have issues or not. We had to shower for the whole week with a hand held shower head with water going everywhere as it was not attached to the wall. We had to flush the toilet with water in the ice bucket as it broke and would not flush.......so much for luxury hotel.......... Someone finally showed up to look at toilet and sort of fixed it........it would run constantly but at least did finally flush. We had no phone for 5 days which is not only a safety issue but so much for 24hr room service!!!! We never got the lights fixed.........had to take a floor lamp into the bathroom so we could see!!!! Pretty sad!!! We also spoke to a manager at reception by the name of Aldo - who of course did nothing as well!!!!! We had no one clean our room and bring us clean towels to shower for 2 days!!!! When the maid finally found where we were, she made up the bed but left the pillows with nothing on them!!!! Had to find someone and try to tell them that we needed pillow cases for our pillows!!! The next time she came she put pillow protectors on pillows but no pillow cases!!! At this point we gave up and just left them the way they were!!!!! This resort is huge!!! It was a 5 minute ride on a shuttle just to get to the beach!!! Had to pay someone everyday just to find a chair to sit on at the beach!!!! The buffets were so busy and congested and most items in buffet were empty - not enough staff to keep items filled up. We will never go back to this resort!!! We will be going back the Riu Hotel chain where staff really does care about their clients and will actually follow-up and will try to make your vacation the best possible.More
Gail C, Huntsville, Canada
Could have been so much better
Just returned home , with 4 of our party having experienced stomach problems and my wife now undergoing medical investigations for her continuing ailment, 10 days now. All of us are seasoned travellers, take all the normal precautions and we all contracted the illness at the hotel. We were the first ones in our room, in the newly opened 8000 block. I couldn't fault the standard of the grounds, the room or the pool ,apart from the fact that tiles were coming off a set of pool steps. Surprising since it was newly opened. For the first few days, the service in the buffet of the new block was superb, then mysteriously it became terrible , picking up again for the last few days of our stay. Having said that, the pool waiting staff were top class. Happy smiling faces and very efficient. We tried the Japanese restaurant, which was okay, the Don Pablo 'French' restaurant. Good food but an interminable wait for it to arrive and last but definitely least, the barbecue 'restaurant', all of which you have to book for but no problems with getting a reservation. I saved the worst one until last. The barbecue was appalling. Large cans of 'Deet' at the entrance should have been a foretaste of what was to come. This was a surprise, given that we hadn't seen an insect in the resort, due to the extensive, evening spraying. It got worse when we chose our food at the buffet. It was horrible,swimming in grease, the consistency of a man made fibre and inedible. There were six in our party and we all got up and left all of the food and our beer, which was so flat I suspect the mosquitoes had been breeding in it. The waiting staff were friendly and happy, apart from the mid period that I've already mentioned and the maids kept our room in an immaculate condition. Room service was very good, although there is only a limited menu. We tipped the maid, the excellent pool watiing team and the waiting staff that provided a good service, on a daily basis. Such a shame, this resort could be so much better, with a bit more managerial intervention.The managers that I saw seemed to wander around doing nothing of any value and ignoring the obvious problems.One of the things they should have done was to warn a group of immature, late 30, early 40 something, Canadians from Windsor Ontario to keep their silly hooting and hollering down. This is most certainly not a 5 star resort. After the first few days we were planning to return, our opinion quickly changed and we most certainly won't be coming back here.More
657Pompey, Portsmouth, United Kingdom
Great adults only resort!
The resort was spectacular. The rooms, grounds and facilities were clean and well maintained. The only exception we experienced was the refrigerator in my daughter's room. It never got even slightly cool and the staff never rectified the issue. Their solution was to get ice to chill the beer. Most staff were exceptionally friendly and helpful. The pool and beach areas are large and well maintained. It was difficult to find available lounges after 9am. A second area (Ambar 2) opened 3 days before we arrived and the additional guests must have had a big impact on the number of available seating. It seems that the solution is to get to the pool/beach early and reserve your lounge chair with a towel. The food was very good and there was a good variety. We especially liked the pool snack bar for breakfast and lunch. Our favorite ala carte restaurants were the Italian Portifino and the Brazilian Radizio. Both are in the Ambar section near the pool. We booked through Cheap Caribbean. It was a good value and the staff responded promptly by email and phone whenever we had questions or concerns. I would definitely go back to Bahia Principe Ambar as well as book with Cheap Caribbean again.More
dejuch, Danville, NH
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