This beachside hotel and all its lux facilities, like the standard Jacuzzi® rooms and infinity pools, are just for adults.
Sun Palace Cancun is an adults-only retreat, voted one of the world's top All Inclusive resorts by TripAdvisor reviewers. What’s more, it’s set on a sandy beach in Cancun’s luxury hotel zone.
Rooms are fancy at this hotel. Each one comes with its own Jacuzzi® and a balcony that either looks out over the Caribbean Sea or the Nichupte Lagoon.
TripAdvisor Traveller Rating
Based On 6134 reviews
- Official Rating
Luxury holidays all over the world
- Stylish 4 and 5-star hotels
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- 20kg luggage allowance on Thomson Airways
- Handpicked for Families and Adults
In-resort Credit Offer
Receive up to $2500 in-resort credit to use towards facilities including special dinners, spa treatments and more. You'll get $2500 for stays of 12 nights or more, $2000 for stays of 9-11 nights and $1500 for 5-8 night stays. Restrictions apply. Resort credit is per room. Valid for travel until 23rd December 2017.
Instead of the resort credit, you can opt for the Unlimited Golf package giving you unlimited rounds of golf at a world-class golf course in the area. You'll get transport to and from the courses and at the Moon Spa & Golf Club drinks and snacks are also included. This package is per adult in the same room. This offer applies to adults only and must be requested at the time of booking. Please also remember, by opting for the Unlimited Golf package you won't be entitled to the in-resort credit. Valid for travel until 23rd December 2017.
Receive a bottle of sparkling wine and a mini cake, when it's your wedding anniversary, just so you know proof of marriage is required. Just contact us once you've made your booking to arrange this.
All Inclusive - Here's what you get
Full Board meals. Unlimited visits to all buffet and à la carte restaurants. Snacks.
Unlimited local and international alcoholic and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities ► View all
3 infinity pools
It's all about the views when it comes to the pools here and it's no wonder, each one is just steps away from the beach.
You'll find this place by the lobby. Head here in the evenings and choose from the á la carte menu for dinner, there's even a sushi bar open from 6pm-1pm if you fancy something different. If it's drinks you're after then look no further, the lounge serves up a range of tasty cocktails.
El Alamo restaurant
You'll find a great range of international dishes from the buffet for breakfast and lunch. Come the evening the Mexican à la carte menu takes centre stage.
Rooms ► View all
Deluxe Double Room with Balcony or Terrace and Jacuzzi
These fresh, modern deluxe double rooms provide some luxurious touches. There's a double Jacuzzi®with bathrobes and slippers provided - plus there's a king-size bed, LCD TV and a minibar stocked with water, soft drinks and domestic beer. You'll also find a liquor dispenser containing whiskey, tequila, rum and vodka. And you can also take advantage of the 24-hour room service. There's air-conditioning and free Wi-Fi in your room but you'll also have some outside space as there's a balcony or terrace.
Junior Suite with Sea View, Balcony or Terrace and Jacuzzi
These sophisticated junior suites are stylish and fresh. There's a Jacuzzi® with bathrobes and slippers provided - plus you'll have an LCD TV, air-conditioning and free Wi-Fi. You'll also find a balcony or terrace with views over the Caribbean Sea. Refreshments are provided in your room too - there's a minibar stocked with water, soft drinks and domestic beer plus a liquor dispenser containing whiskey, tequila, rum and vodka. You can also take advantage of 24-hour room service.
TripAdvisor Reviews Show more reviews »
Stunning Hotel & AMAZING STAFF
I booked this hotel in sept 16 for a surprise trip for my husband, I booked a lagoon view room, and couldnt wait to get there... On arrival, we were greeted with a hot towel and very big smiles from the very hard working meet & greet, they showed us to the reception area, where a very sweet young chap ( so sorry im no good at remembering names), greeted us, and checked us in, we were then offered an '' upgrade'' to ocean view, as I had specifically wanted the lagoon view, we said that we would take a look at the lagoon view first, then check the ocean view, and we could decide on viewing... I had not seen many if any reviews on the lagoon view, so I was a little worried as to what we would see, but, the room was stunning, very spacious, hot tub and double sunbeds on the balcony with the perfect....ish view of the lagoon, just what I wanted and paid for, BUT....the only thing that stopped us from staying in there was the BUILDERS & CONSTRUCTION PEOPLE NEXT DOOR!!!... I couldnt believe it, so we said ok, we can have a look at the ocean view, we went to floor 8 from floor 3, he opened the door.... and WOW WOW........ The room ( 810) was fully decorated out for hubby and I with rose petals over the huge bed, around the tub, the table, that had a bottle of red wine and 2 glasses, there was also a sweet little birthday card for hubby! and an anniversary banner for us, , we took one look out of the patio window, and we were speechless, we opened the door, and the view was so die for, we didnt need to say anything more... this was definitely the room for us for our 2 week stay. Yes it did cost a little extra, but it was better to pay the extra than have construction workers waking you up at 7am...I really wanted the lagoon room, so I could post a review of it, had it not been for the construction workers, we would have stayed. So this maybe a little long winded but bear with me, ; We stated to the reception that we wanted to just go to our room, and shower, change and unpack, we did not want to be bothered by the resort credit people, we were so tired after our 10 hour flight, we took the decision not to go with the resort credits, and they did not bother us after our arrival. A polite, firm no thankyou is all thats needed. our room ; 810 An amazing room, with everything that you could possibly need ; Huge shower, separate toilet, twin sinks & mirrors, big wardrobe with hangers, a coded safe, massive hot tub, huge bed ( very comfy), table and chairs, bedside cabinets, drinks cabinet, mini fridge ( re-stocked daily), lots of drawers, and a balcony that was small but had a small table and 2 chairs so you can sit relax and admire the stunning views. There is also air-con, which was brilliant, its so cool in the room when you return from the pool & beach. FOOD & DRINK ; On the all inclusive, everything is paid for, and at your fingertips. There is 24 hour room service, that we did take advantage of especially for breakfast, A MASSIVE THANK YOU TO '' OUR LITTLE VICKY, You have a room service breakfast menu ticket, that you can complete and leave on the hook of your door before 3am, and for most of our stay, our little Vicky arrived with morning coffee, and breakfast, at the time we asked for, and with a huge smile, she has to be the BEST waitress on the team, We miss you already Vicky... xx You have a choice of 4 restaurants to eat, The Mexican a la carte, The Italian, The Oriental and The stake, we did visit all, and only complained about one meal during our stay. A big thank you to ; Mauritizio ( hopefully I have the spelling correct), Ivan in the Oriental, Frieda in the Mexican, and the 2 beach servers, ( again so sorry I forgot your names, these guys work so hard, walking the beach making sure that your drink is full, if its empty they check to see if you want a top up, they really do earn their tips, also a big thankyou to the life guard on the beach, he kept us all safe when storms were approaching, he knows what hes doing, people pay attention if he blows his whistle, its for a reason, he also plays a apart in the Turtle Conservation, ( more on that later). Thankyou to all the staff that assisted us to have an amazing holiday. You guys are Sun Palace, keep up the good work. Overall the food & drink were very good, there is always something that you can eat, and if you dont see something that you like, then ask the staff, their motto is '' its a pleasure'' and they all do an amazing job, if you do not ask, you wont get. Entertainment ; Ok so the entertainment is not for everyone, during the day, your offered to join in activities such as ; beach vollyball, pool vollyball, yoga, pool games, and more, if you dont want to join in, again a polite no thank you is all thats needed. Evenings, you have a variety ; Michael Jackson tribute, ( very good show) magician, fire show ( again very good), karaoke, Jersey Boys tribute ( very good), Beach party, ( which got cancelled due to storms), singers in the lobby bar, just keep an eye out for the little posters in the lifts. ideally it could do with a little more variety, especially if your stay is 2 weeks, but all shows were good, we enjoyed them. Turtles ; We had the pleasure of releasing baby turtles back into the ocean on 3 occasions during our stay, so that people do not get confused as to where to go, if you go to the showers, by the wooden steps that go onto the beach, you will be in the right place. One top tip from me, if your awake at around 3.30am / 4am, and go onto your balcony, look onto the beach, you maybe lucky enough to see the Mumma turtles laying her eggs, she digs very deep into the sand, and shes there for quite a while, due to my body clock being out of sorts, many early mornings I got to witness 5 maybe 6 mummas laying her eggs, I was so blessed to have been able to witness this, there is a very big turtle conservation policy along the hotel zone, you will see the guys coming onto the beach, and collecting the newly laid eggs, they then transfer these eggs to a protected area, where they then bury them back into the sand until they hatch, guests can then view them coming out of the sand and the conservation guys then release them into the ocean, pending the time of day, they are usually released at around 10pm. This is a brilliant experience, and not one to be missed. There are gift shops and a jeweler in the hotel, quite expensive, but very nice, if by any chance you change your mind on a purchase, be warned, they do not give refunds, only an exchange. Excursions/ trips ; lots on offer if your wanting to visit the dolphins, I would highly recommend the Platinum Dolphin Swim & Garrafon Park, Thanks to our TUI rep Jason, he saved us a fortune, as I have always wanted to swim with the dolphins, I was going to pre-book via the dolphin discovery website, but decided to wait until I arrived to find out which experiences were the better, I originally wanted to do the trainer for the day, it was a good job that I waited, we were informed that its not the best trip, and was advised to do the platinum as this was a full day, all inclusive, and more time with the dolphins. I have done a full review on dolphin discovery, feel free to view on my other reviews. This was by far the best ever experience, and one that I fully recommend Other trips were available, speak to the TUI rep, you can save alot of money.. TOWEL STATION; You do not need to take your own towels, towels are replenished in the rooms, and there is a towel station just by the pool bar. There is a clear sign asking guests to return the towels, this is a brilliant idea, but such a shame that some people decided to just leave their wet dirty towels on the sunbeds on leaving the pool & beach at the end of the day. we felt so sorry for the little guy coming around collecting them all, he piled them high on his body, working so hard, then returning to tidy the beach, ( we tipped him to, so deserving of a little extra in his pocket). TIPPING STAFF ; we had no idea of how much to tip, when to tip etc, that we decided to get 5000 pesos, ( £220) for tipping, and by goodness me do the staff earn every single penny. We tipped every single person that served us, and it was money well spent. Tip what you can afford, and for great service, these people deserve that little extra, we were never disappointed, and always had good service. We understand that the '' gratuities '' are included in the price you pay for staying at the hotel, but once again, the staff are the hotel, they are at your service and nothing is a bother to them, wether it be a 20 peso note ( £1) or a 50 pesso note ( £2.50), it helps the staff a great deal. I know this was a very long review, but if helps then Ive done my bit to make your stay a very pleasant one. Any questions feel free to send me a message. There is so much more that I could say about this beautiful hotel, if you have any questions please feel free to message me, Im more than happy to help. Mr Winkler, its a shame you didnt make yourself known to us during our stay, I wanted to thankyou personally for granting my requests prior to arrival. Your staff are the ones that make Sun Palace, they are a massive credit to the hotel. Would we return ... yes, but maybe in a different month, we arrived 25th august hoping for lovely weather for the duration of our stay, but we did have some rainy days and stormy nights, not the hotels fault, its just mother nature, Again staff reassured us that we were in no danger, ( hurricanes and earth quakes as per in the latest news reports). We did have some very nice hot days, which we really enjoyed on the beach, so dont be put off, just relax and enjoy. Was this a 5* experience? ; for us DEFINITELY, .More
Wife purchased a blue sapphire ring from Sun Palace, Cancun lobby jewelry store using $300 resort credits and paying $100 in tax and excess amount past what was allowed to be used in resort credits. Upon arriving back to Ohio only a week later the blue stone fell out. Jewelry store refused to fix it because it was so cheap and the stone was fake. Hartville, Ohio coin and jewelry stated I had about 75 cents in scrap silver. I called the other couples who went with us and they had their rings checked out. Theirs were also fake. Very scratchy. Food was horrible. Stay away. More
The best weekend of our life
We decided to go to Mexico on our honeymoon. We want the start of our trip to be indulged. We were so happy we chose SunPalace. The room was so great, the bed was dreamy, the shower was so big. Everything was free, room service, mini bar, restaurants, the lobby bar. We felt like kings for 3 days. We didn't even have to leave the hotel, the pool was great and the hotel had privet beach. The service and the people who works there were absolutely outstanding. The only thing that wasn't so great is when the cleaning lady knocks on our door several times even when we put the "DND" sign. But it didn't troubled us so much. The bottom line totally worth the price!!!More
I want to start by saying that our trip to Sun Palace was amazing! There were very few things that my wife and I could complain about (not that we wanted to find anything wrong). But I must say the entire staff did an excellent job in making our honeymoon a week to remember! Receiving a cold towel and welcome drink definitely set the tone. They made the check-in process so easy and seamless. Maria was fantastic with welcoming us and giving us the lay of the land. She confirmed all of our tour selections and even made a few recommendations. At check in, we were in awe of the room. Sometimes you can look at pictures on hotels online, but when you arrive, you are in something totally different. That was not the case with Sun Palace. We stayed on the 6th floor and while I believe our room was classified as "resort view" if you stepped out on the huge balcony, the view was beautiful. Everything was as advertised, from the liquor dispenser to the fully stocked mini fridge, Sun Palace did not disappoint. The only thing we found issue with was that the hot water in the Jacuzzi was not functioning. We called the issue down, went exploring the resort and by the time we returned, the issue was fixed. Overall the food was great, there was a lot of variety among the different restaurants so you couldn’t go wrong. I would say that by far, our favorite was The Steak, we snuck a meal in here several times during our stay. I wish we would have thought about that and been able to go to the Italian restaurant, but hey, that’s what return trips are for. My wife wasn’t a huge fan of the buffet breakfast, but she was still able to find something and I thought it was pretty great. The bar tenders at each and every bar were fantastic!! The entire staff was amazing! I wish I could remember everyone’s name, but Maria, Daniela, Olsen, Jamie, Ricardo, you all were awesome!! As for the resort credits, I thought they were great! I’ve seen reviews where people are upset with having to pay the fee, or that they are only available for certain things, but I had no issue with them. The staff clearly explained what I would be able to use resort credit for. We were able to use most of ours and hopefully, the remaining can be used on a trip next year with another palace resort. My wife and I truly appreciate the entire staff at Sun Palace Cancun. They took care of us for an entire week and easily made Cancun our home away from home. We will definitely be returning. More
Arrived on the 1st September with friends, who have been before and recommended this hotel, they were not wrong, from the moment we arrived it was 1st class service. We quickly booked in and went to our room 812, everything you need hairdryer, iron, hair straighteners liquor dispenser with drinks, endless soft drinks, jacuzzi bath for two and a huge bed. The view from the balcony was to die for. No need to bring shampoo or conditioner. I had the best steak that I have ever had, but all the food was a very high standard. Everything about this hotel is excellent, all the staff work so hard and are so polite, they are all a credit to this hotel Thank you sun palace for a fantastic holiday that I will remember and hope to be backMore
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