This place comes with a big lagoon pool and an à la carte restaurant. It’s also got some spectacular views.
This hilltop hotel has got views of the epic Los Gigantes cliffs, as well as across the ocean to neighbouring La Gomera. It’s in a quiet spot, but it’s still less than 10 minutes’ walk to the beach.
The hotel has a trio of pools, including a big lagoon number. Elsewhere, there’s a buffet restaurant with panoramic sea views, and another à la carte option. Then there are live shows in the music hall.
Based on 2064 reviews
- Official Rating
- Floors: 2 or 3
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Barbecue. 2 visits per week to the themed restaurants-reservations required.
Local alcoholic and soft drinks, until 24.00. Minibar in room with soft drinks and beer, refilled every 2 days.
Sports and Activities
All are included except where indicated.
Facilities► View all
3 outdoor pools
With parasols, towels, sunbeds and mattresses.
Offering breakfast, lunch and dinner. Highchairs are available on request.
With alternating themed nights including grilled dishes and Mexican. Reservations are required.
Rooms ► View all
suite with limited sea view
Suite with limited sea view sleeps up to 4. Splendid service is available at a charge and includes a daily newspaper, daily turndown service, tea and coffee facilities, fruit in room on arrival, Wi-Fi, bathrobes, slippers, pillow menu, 20% discount on bathrobes, a Termo Ludic water circuit at the spa, exclusive area for breakfast, lunch and dinner, daily dinner at the theme restaurant and late check-out - subject to availability, premium branded drinks, E-concierge, personalised check-in and special amenities for children on arrival.
Suite sleeps up to 4 - can be sold as a single. Splendid Service is available at a charge and includes a daily newspaper, daily turndown service, tea and coffee facilities, Wi-Fi, fruit in room on arrival, bathrobes, slippers, pillow menu, 20% discount on bathrobes, a Termo Ludic water circuit at the spa, exclusive area for breakfast, lunch and dinner, daily dinner at the theme restaurant and late check-out - subject to availability, premium branded drinks, E-concierge, personalised check-in and special amenities for children on arrival.
TripAdvisor Reviews Show more reviews »
Have just returned from our 11 day holiday at this hotel where we last stayed in April 2013 and although it was our 3rd visit and our choice we were very disappointed with the cleanliness, Splendt service in restaurants and amount of ants flies etc in rooms and pool restaurant. However what a vast improvement in many aspects everything was what we had expected lovely friendly service from Kristina, reception staff and all bar and restaurants staff. Only fault really was having paid for Splendt service it did not apply in lunchtime restaurant which was a bit of putting but this had no effect on the staff as it was something out with their control. Looking forward to returning sometime soon.More
24 times still love it
Short and to the point. just returned, great hotel. great food. fantastic friendly staff, from Mr Luabay (the boss) to the cleaning staff, Can't wait for our 25th visit, we are always treated as part of the Luabay family by all the staff,More
I have posted a review under 'First Choice Holiday Village Tenerife' but wanted to give feedback on the actual hotel too as it we have returned home after an amazing holiday. Can not fault the hotel at all. The staff were lovely regardless of actual role, the food out of this world, it was spotless with people cleaning all the time!! Entertainment each evening was outstanding and the team who do the activities day and night are a credit to the hotel. Thank you for a great holiday and fantastic memories! More
spent an amazing week here... The food was wonderful, the quiet pool daily Bbq was delicious . The pools are stunning as are the views ... Can't fault entertainment .. The water polo and football events were great fun foe adults and my 15 year old son .. Can't wait to go backððððMore
sarah l, Pontypridd, United Kingdom
Disappointing Hotel-Would never book Holiday Village again!
We have stayed in four different Holiday Villages- Turkey, Dominican, Ibiza and this is by far the worse hotel we stayed in. From the moment we arrived at the airport we made our way outside to a group of uninterested first choice reps, the transport bus has no advisor rep so you hoped you were on the right bus! Even better you hoped you got off at the right hotel unfortunately if only we had been taken to another hotel! After arriving we made our way to reception there was no trolleys for the cases which was difficult as we have a 3 year old and 6 month old baby with a buggy and four cases. There was a couple of reps outside I think they may have been there to greet people but again looked very uninterested. We waited in the que to check in for 45 minutes it was very hot and no refreshments. We stayed at the holiday village Ibiza in July and was greeted by happy faces with cold glasses of water, orange or champagne. When you have been travelling since the early hours it would be nice to have refreshments while you wait this was not the case here. Once you do check in your greeted by unhappy staff. We were informed that the baby package that we had paid for would be in our room this was not the case. We also discovered on the top floor room we were staying in that there was no child lock on the balcony door where my 3 year old was staying. I went down to reception and was informed that someone would come to the room and look into this. It took 3 hours of me going back and forth to reception until some one came to the room with the cot and baby sterilizer. We were also informed that only the ground floor rooms had child locks on the door- as you can appreciate as a parent this was worrying. In the end my husband placed the high chair against the door to prevent our daughter opening the door! Rooms are ok size nothing special there quite run down holes in the walls and tears in the curtains, we had lot's of ants in our bedroom and bathroom on a couple of nights we woke up with ants in our bed! The house keepers were very helpful and done their best but it didn't prevent the ants in the room. (The house keeping staff are very friendly and work really hard) Our bedroom faced onto a busy road not what you would exspect and the bacolny was very small not like Ibiza where we had two sun lougers. The next day we came back to a bag of sweets and a few days later a bowl of fruit and champagne that really didn't compensate the inconvenience we in occurred on our first day. Baby pool is more like a hot tub and is very small. It is a very weird lay out around the pool area and it hasn't been designed very well. The older children tend to use this pool as well so it's not really ideal for little one's and needs to be bigger. The other pools are very deep and not graduated. I don't think that babies and toddlers are catered for round the pool area. We used to leave our toys round the pool area and let the kids play which many other parents did but there was the odd parent that got upset if other kids were playing with their kids toys! Most annoying part round the baby pool was parents that smoked and had no consideration for little babies- why can't people move to an area away from children? Food was repatative, in Ibiza you could have sandwiches for lunchwhich were amazing. Dinner was the same. Not enough choice in food and a lack of imagantion with it. It's quite off putting that there are so many fly's on the food in the restaurants, fly's sitting on the food is not appertising nor is it hygienic. It's the same when you sit down to eat there everywhere. I can't comment on the entertainment but I can say that Sam (holiday rep) was really rude and unhelpful on the first day when we wanted assistance with baby food. If you are weaning your baby and like using fresh veg and fruit you will find it difficult. We didn't bring any baby Ella food as we assumed that we could mash veg ect not the case as a lot of the veg is mixed with other foods. We were made to feel like we were being weird as they had never had a request before for fresh food for a baby. In the end every lunch time the kitchen staff blended some veg for us which was done very quickly and we really appreciated it however, at the same time we have paid a lot of monery to stay hear and babies need to eat too! It was also a massive issue to have our baby bowl washed by the waiting staff and was told a few times to wash the bowl in our room or in the toilets which is not the service you exspect. We managed to get it rinsed but in the end it became such hard work at breakfast and lunch that we used a dessert bowl. Some of the waiting staff are really rude and arrogant. They also watch you like a hawk while your eating and remove your plate as soon as you have taken the last bite. There are some really friendly waiting staff but unfortunately their hard work is in done by the rude colleagues! Kids food does not have any healthy options- chips, pizza, burgers, fried chicken usual unhealthy rubbish. I think the marketing team of this hotel should visit the Ibiza holiday village and look at how a hotel should be run from customer service to food and rooms. This hotel should be reviewed drastically for it's staff rating it is not a 4 star plus hotel more like a 3 Star.More
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From May-Oct this hotel operates as the Holiday Village Tenerife.
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