Luabay Costa Los Gigantes

This place comes with a big lagoon pool and an à la carte restaurant. It’s also got some spectacular views.

This hilltop hotel has got views of the epic Los Gigantes cliffs, as well as across the ocean to neighbouring La Gomera. It’s in a quiet spot, but it’s still less than 10 minutes’ walk to the beach.

The hotel has a trio of pools, including a big lagoon number. Elsewhere, there’s a buffet restaurant with panoramic sea views, and another à la carte option. Then there are live shows in the music hall.

TripAdvisor rating

Based on 2064 reviews

  • Official Rating
  • 15Buildings
  • 518Rooms
  • 15Lifts
  • Floors: 2 or 3

All Inclusive - Here's what you get

Food

Full Board buffet meals. Snacks. Barbecue. 2 visits per week to the themed restaurants-reservations required.

Drink

Local alcoholic and soft drinks, until 24.00. Minibar in room with soft drinks and beer, refilled every 2 days.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

3 outdoor pools

With parasols, towels, sunbeds and mattresses.

Buffet restaurant

Offering breakfast, lunch and dinner. Highchairs are available on request.

Themed restaurant

With alternating themed nights including grilled dishes and Mexican. Reservations are required.

Rooms ► View all

suite with limited sea view

Suite with limited sea view sleeps up to 4. Splendid service is available at a charge and includes a daily newspaper, daily turndown service, tea and coffee facilities, fruit in room on arrival, Wi-Fi, bathrobes, slippers, pillow menu, 20% discount on bathrobes, a Termo Ludic water circuit at the spa, exclusive area for breakfast, lunch and dinner, daily dinner at the theme restaurant and late check-out - subject to availability, premium branded drinks, E-concierge, personalised check-in and special amenities for children on arrival.

suite

Suite sleeps up to 4 - can be sold as a single. Splendid Service is available at a charge and includes a daily newspaper, daily turndown service, tea and coffee facilities, Wi-Fi, fruit in room on arrival, bathrobes, slippers, pillow menu, 20% discount on bathrobes, a Termo Ludic water circuit at the spa, exclusive area for breakfast, lunch and dinner, daily dinner at the theme restaurant and late check-out - subject to availability, premium branded drinks, E-concierge, personalised check-in and special amenities for children on arrival.

TripAdvisor Reviews Show more reviews »

Spectacular

spent an amazing week here... The food was wonderful, the quiet pool daily Bbq was delicious . The pools are stunning as are the views ... Can't fault entertainment .. The water polo and football events were great fun foe adults and my 15 year old son .. Can't wait to go back😄😄😄😄More

sarah l, Pontypridd, United Kingdom

Disappointing Hotel-Would never book Holiday Village again!

We have stayed in four different Holiday Villages- Turkey, Dominican, Ibiza and this is by far the worse hotel we stayed in. From the moment we arrived at the airport we made our way outside to a group of uninterested first choice reps, the transport bus has no advisor rep so you hoped you were on the right bus! Even better you hoped you got off at the right hotel unfortunately if only we had been taken to another hotel! After arriving we made our way to reception there was no trolleys for the cases which was difficult as we have a 3 year old and 6 month old baby with a buggy and four cases. There was a couple of reps outside I think they may have been there to greet people but again looked very uninterested. We waited in the que to check in for 45 minutes it was very hot and no refreshments. We stayed at the holiday village Ibiza in July and was greeted by happy faces with cold glasses of water, orange or champagne. When you have been travelling since the early hours it would be nice to have refreshments while you wait this was not the case here. Once you do check in your greeted by unhappy staff. We were informed that the baby package that we had paid for would be in our room this was not the case. We also discovered on the top floor room we were staying in that there was no child lock on the balcony door where my 3 year old was staying. I went down to reception and was informed that someone would come to the room and look into this. It took 3 hours of me going back and forth to reception until some one came to the room with the cot and baby sterilizer. We were also informed that only the ground floor rooms had child locks on the door- as you can appreciate as a parent this was worrying. In the end my husband placed the high chair against the door to prevent our daughter opening the door! Rooms are ok size nothing special there quite run down holes in the walls and tears in the curtains, we had lot's of ants in our bedroom and bathroom on a couple of nights we woke up with ants in our bed! The house keepers were very helpful and done their best but it didn't prevent the ants in the room. (The house keeping staff are very friendly and work really hard) Our bedroom faced onto a busy road not what you would exspect and the bacolny was very small not like Ibiza where we had two sun lougers. The next day we came back to a bag of sweets and a few days later a bowl of fruit and champagne that really didn't compensate the inconvenience we in occurred on our first day. Baby pool is more like a hot tub and is very small. It is a very weird lay out around the pool area and it hasn't been designed very well. The older children tend to use this pool as well so it's not really ideal for little one's and needs to be bigger. The other pools are very deep and not graduated. I don't think that babies and toddlers are catered for round the pool area. We used to leave our toys round the pool area and let the kids play which many other parents did but there was the odd parent that got upset if other kids were playing with their kids toys! Most annoying part round the baby pool was parents that smoked and had no consideration for little babies- why can't people move to an area away from children? Food was repatative, in Ibiza you could have sandwiches for lunchwhich were amazing. Dinner was the same. Not enough choice in food and a lack of imagantion with it. It's quite off putting that there are so many fly's on the food in the restaurants, fly's sitting on the food is not appertising nor is it hygienic. It's the same when you sit down to eat there everywhere. I can't comment on the entertainment but I can say that Sam (holiday rep) was really rude and unhelpful on the first day when we wanted assistance with baby food. If you are weaning your baby and like using fresh veg and fruit you will find it difficult. We didn't bring any baby Ella food as we assumed that we could mash veg ect not the case as a lot of the veg is mixed with other foods. We were made to feel like we were being weird as they had never had a request before for fresh food for a baby. In the end every lunch time the kitchen staff blended some veg for us which was done very quickly and we really appreciated it however, at the same time we have paid a lot of monery to stay hear and babies need to eat too! It was also a massive issue to have our baby bowl washed by the waiting staff and was told a few times to wash the bowl in our room or in the toilets which is not the service you exspect. We managed to get it rinsed but in the end it became such hard work at breakfast and lunch that we used a dessert bowl. Some of the waiting staff are really rude and arrogant. They also watch you like a hawk while your eating and remove your plate as soon as you have taken the last bite. There are some really friendly waiting staff but unfortunately their hard work is in done by the rude colleagues! Kids food does not have any healthy options- chips, pizza, burgers, fried chicken usual unhealthy rubbish. I think the marketing team of this hotel should visit the Ibiza holiday village and look at how a hotel should be run from customer service to food and rooms. This hotel should be reviewed drastically for it's staff rating it is not a 4 star plus hotel more like a 3 Star.More

Kat m,

Great family holiday

Returned from Costa los gigantes on 8 October after spending two weeks at the hotel,As a couple with a three year old we wanted pool fun,kids club and mini disco to keep our bundle of energy entertained,and that is what our holiday turned out to be.Fun and games for kids and adults around the main pool throughout the day but also the quiet pool was an option if no music or inflatables is more your thing.'I five live' stage was a must for our daughter straight after dinner,for the First choice mini disco then after that we had to relocate to the Luabay (Spanish) mini disco for more 'chocolatte' and other crazy stuff.All in all we had a great time the rooms are good the staff are good the food was good and the drink was pretty good too.The only thing that annoyed me at times were the amount of flies on certain areas of the buffet food,I accept this is generally unavoidable but it could easily be reduced.More

Mark c, Manchester, United Kingdom

Wonderful holiday

We stayed here for a week in October. The staff are very friendly and the rooms are very spacious and clean with great sea views. There are plenty of activities going on for adults and kids. We enjoyed the on site SPA so much that we used it a couple of times and would thoroughly recommend it. Although the first use was included in the holiday we had to pay the second time. The food quality was good although a bit limited in choice for vegetarians.More

Mayank P,

OUR 5TH TIME HERE AND IT WONT BE OUR LAST

This is the 5th time we have been at this hotel over the past 6 years and it gets better each time. Little changes made each time we come back. We did travel outwith the school holidays this year so it was a bit quieter but I have been in the holidays before and its been busy but not too bad and I like quiet places. My kids are 12 and 15 and they always find something to do and really if they find friends then that makes their holiday and peace for us. The rooms are still fantastic with the mini bar included. Hard beds but I like a hard bed. They only gripe I have is having to pay for the safe. Apart from that the rooms are lovely and clean and well kept. We had a glitch with our shower one day but it was fixed by the time we returned to the room. I did ask for block K or L or a duplex our favourite blocks but unfotuntaly we got block 0. The block I really didnt want as it overlooked the road and the community centre. I do like a pool and sea view in the evening. Never mind maybe next time. Its a shame as this is the first time our request has not been met. I always book throught the hotel direct. Far cheaper. Food was plentiful and good and Im a pescatarian so only veg and fish and I always found something. I loved that lunch was served in the restaurant by the pool again as when the hotel is busy its served int he main building so its nice to have a change of scenery for lunch times. Baked potatoes this year which I love! We also visited the Grill, Italian and Mexican. All were lovely and it was great to be served and feel no rush for the table. A big thanks to Carlos and Germain on those themed nights they were so friendly and great towards the children. They really went out of their way. The main restaurant though was always clean, tidy and we always had friendly staff. It must be a hard job for them. I dont fancy it. We never had to wait but I know in the past if its busy they open they other restaurant. We always found a sunbed at the big pool and no need for towels down. Pools were clean and there was always something going on. Evening entertainment not really for us and we have seen most of it before but thats our taste. Sitting down in the lounge with a Sangria and a brandy was good enough for us. You dont need to go out of the hotel if you dont want to but as a visitor of Los Gigantes for the past 12 years we always go out and about and have a wonder. This holiday is really an all inclusive the only thing I normally pay for is the safe and my morning paper. Oh the internet for the kids. Really though wifi should be given as standard free of charge. My and my hubby did not use it though as this was a holiday and we didnt want to catch up on what was going on at work. This is our switch of time. So just to sum up I wouldnt go back if it wasn't good. Its not a cheap holiday for kids our age as they get classed as adults but its always been great. The kids love it so we love it and prefer the Luabay entertainment to the First Choice especially Torri, thanks for the water polo and the football matches from the kids. Its just a great place and if you dont enjoy it I dont know why. There was not one member of staff that was not willing to help if you needed something or wasnt polite to us. The hotel was kept very clean and it only the visitors who make it dirty so they do very good job. Excellent place, excellent service. Will be back again soon hopefully.More

Diane M, ABERDEENSHIRE

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From May-Oct this hotel operates as the Holiday Village Tenerife.

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