While the situation is beyond our control, we appreciate how disappointing this news will be, as we know how much you were looking forward to your holiday.

At this time, we can’t guarantee the holiday experience you deserve or expect under the conditions in Jamaica following Hurricane Melissa.

We have contacted all impacted customers directly with the option to either select an amendment to another holiday, or cancel through Manage My Booking on the First Choice website or App. Or you can call 0203 451 2690 to discuss with a member of our team.

The situation remains unclear beyond 23 November, and we are continuing to work closely with hotel partners and the Jamaican tourist board to establish if we can operate holidays with a full experience later in the month. We are reviewing this on a rolling basis and will be in touch with relevant customers if their bookings are impacted.

Please note that amendments or cancellations should be made within 10 days of notification.

If you have booked a package holiday that is due to depart over the above dates that includes flights with a partner airline such as Virgin Atlantic, please contact us on 0203 451 2690 to discuss your options.