Creta Palm Resort

We stayed at Creta Palm in september 2020, and we booked the vacation, because we had a bad experience earlier this summer, and we needed a good vacation. We had on beforehand send an email to the hotel, if it was possible to get a room in ground floor with a seaview. They gave us a room in ground floor as requested, but it didn't have sea view, because that doesn't exist on that hotel. So they gave me what I asked for. We wasn't that happy, so we asked for another room, and we were told it could be possible the day after, that was fantastic for us, that it was possible, so we went to the breakfast buffet, and 2 minutes later, the waiter came to us, and said there already was a new room that day, and we should just go to the reception. WOOOW what a service. They could have waited until we came down. They could have waited until the next day, they could actually also just turn us down. But no, they went the extra mile. THANK YOU SO MUCH. The cleaning lady was also fanstastic, you could tell, that she really loved her job, always smiling and happy. And she was good at her job, very clean rooms. The room we got was with a fantastic view over Kato Stalos and the sea, only downside is, that you are a little too close to you neighbours, but that is not a big problem. The pools are also very nice and they are really deep in the deep end. We didn't like the all inclusive that much, but it has a big variation of food. Thankfully there are lots and lots of good restaurant nearby and in Chania. THANK YOU AGAIN TEAM CRETA PALM.

We’ve spent 1 week in their 1 living room+1 bedroom apartment. The entire hotel is very clean, well maintained and in good condition. They pay attention to keep all regualtions related to Covid, but at the same time you can feel comfortable. It is located on the main street, very closed to beach, shops, bus stop and restaurants.

Travelled with my wife and 6 year old son for 14 days end of July early August . Had a great holiday , hotel was spotlessly clean rooms were cleaned to a very high standard , pools were fantastic , breakfast wasn’t fantastic but ok ( the fried eggs were only runny if you were there early for breakfast ) but it’s a difficult situation the staff and public are in , keeping social distancing etc they probably can’t just keep in and out changing food , there was plenty of choice though and I never went hungry . Drinks were good in the hotel and the staff were friendly . The people that really made our holiday were Elmira and Pedro at the pool / snack bar side they were so nice so welcoming and we really got to like them a lot , Pedro making fantastic cocktails and Elmira cooking up a storm in the kitchen couldn’t fault the food or the drinks , thanking you for being so welcoming and so nice . We would visit again , we booked 18 months before we come so it was a long time Coming especially with covid but if you’re thinking of Booking here don’t hesitate the location is ideal and the hotel is great .