Minos Palace Hotel & Suites

What should have been a special time was in fact less good than a 3 star hotel. Our superior sea view room was pokey with no window. There were no drawers for clothes, just the wardrobe, which meant we could not unpack everything. To get to the minute bathroom we had to sideways shuffle past a dressing table placed right outside the door. Very disappointing. The water was £4 a bottle which was crazy when it was 50p in the supermarket. Desserts are not lalelled and with an allergy I had to stick to fruit.

This hotel is perfect Rooms a good size and very clean .. no noise disruptions Worth booking the Balinese beds too Staff a little slow but so friendly nothin was any trouble Food only a 4 but yummy Highly Recommend (Taxi into town €5 in June)

We agree with the recent reviews. The hotel is set in wonderful grounds with beautiful views. The private beach and the little sunbathing areas were a delight. The Inblu restaurant was a pleasure to be in , we ate there a few times and had cocktails. We also had cocktails In the main bar. Our room, an upper deck ocean view was disappointing, it was tired and in need of some general maintenance, the shower over the small bath leaked leaving water all over the floor. The view wasn't ideal and not in our opinion an ocean view. Otherwise the room was satisfactory, we did ask for a mattress topper that was delivered the next day. We accepted the room as we were told there were no other rooms available when we checked in, the cool distant unhelpful receptionist said she would contact us when another room became available. We would have been prepared to pay for an upgraded room, but that option was never offered. All the staff apart from the reception staff were lovely, kind, welcoming and engaging. We feel that reception staff being the first point of contact with paying customers, should be the welcoming face of the business and unfortunately for us this was not the case, we were left feeling quite unimpressed. Even to the point where I felt unwelcome and unable to approach them to ask questions or show any concerns. How can the hotel help or remedy any isue if the customer feels unable to approach them? On check out the ladies talked between themselves and didn't engage with us, apart from asking for payment (no complaints we were expecting the extras bill) they didn't ask about our stay, they just seemed to want us gone. This is so sad, as the hotel itself is in a wonderful location and when all the rooms have been refurbished will be an ideal place to stay.