Minos Palace Hotel & Suites

This hotel is perfect Rooms a good size and very clean .. no noise disruptions Worth booking the Balinese beds too Staff a little slow but so friendly nothin was any trouble Food only a 4 but yummy Highly Recommend (Taxi into town €5 in June)

We agree with the recent reviews. The hotel is set in wonderful grounds with beautiful views. The private beach and the little sunbathing areas were a delight. The Inblu restaurant was a pleasure to be in , we ate there a few times and had cocktails. We also had cocktails In the main bar. Our room, an upper deck ocean view was disappointing, it was tired and in need of some general maintenance, the shower over the small bath leaked leaving water all over the floor. The view wasn't ideal and not in our opinion an ocean view. Otherwise the room was satisfactory, we did ask for a mattress topper that was delivered the next day. We accepted the room as we were told there were no other rooms available when we checked in, the cool distant unhelpful receptionist said she would contact us when another room became available. We would have been prepared to pay for an upgraded room, but that option was never offered. All the staff apart from the reception staff were lovely, kind, welcoming and engaging. We feel that reception staff being the first point of contact with paying customers, should be the welcoming face of the business and unfortunately for us this was not the case, we were left feeling quite unimpressed. Even to the point where I felt unwelcome and unable to approach them to ask questions or show any concerns. How can the hotel help or remedy any isue if the customer feels unable to approach them? On check out the ladies talked between themselves and didn't engage with us, apart from asking for payment (no complaints we were expecting the extras bill) they didn't ask about our stay, they just seemed to want us gone. This is so sad, as the hotel itself is in a wonderful location and when all the rooms have been refurbished will be an ideal place to stay.

We have just returned from a lovely break at this hotel ... Our positives: + We chose an ocean view room with a shared pool and it was the best decision. It gave us direct access to a good sized pool and sunbathing straight from the room. The room has not yet been refurbished but it was neatly presented and suited us perfectly, reflecting exactly what was on the site. + The gardens are beautiful and make the most of the location, with lots of nooks to sunbathe / enjoy the views. + The staff in the inblu lounge were fantastic - we had quite a few long lunches and they were always very welcoming and attentive, as were the team at breakfast. + the lady who cleaned the room was lovely and always made sure our room was spotless. + the car hire company suggested by the hotel were great - their service was prompt, efficient and friendly. + the whole design of the hotel was stunning. A few areas that should be reviewed, which echo the previous reviewer’s comments: - The shower did leak onto the floor, causing us to use more towels than we would have liked to ensure we didn’t slip. - although the choice at breakfast was good, it would have been nice to have seen more fresh fish and bacon was sometimes undercooked. - staff on the welcome desk could definitely be a lot more friendly and approachable with most encounters making it feel like an imposition instead of us being treated as a guest. Examples: - After a long journey our welcome consisted of demanding a voucher which we had never been given. - Another time, after requesting a taxi be booked, being told one would automatically come every few minutes. After waiting 15 mins in the wind, went up and another lady ordered one immediately for us there and then. Very inconsistent messages. - The site offers a late check-out - this proved an arduous and stressful experience to obtain, with no clarity until 10.30 on the day of us leaving, although we’d been promised in an email prior to arriving that there would be confirmation the day before. - On checking out, absolutely no warmth - no ‘how was your stay’, no interaction - nothing - very transactional, reflective of the overall welcome desk experience. The comments above are very specific and given to help make the hotel even better for future guests. It is in a stunning location and beautifully maintained throughout.