Santa Eulalia Hotel and Spa

We liked the location of this hotel, the staff were very friendly, it was very clean, even masks and hand wipes in the room and the pool was lovely. However we were disappointed with having nowhere to sit outside especially on a night with drinks. The service, though very friendly was often poor, we had to go to reception a couple of times to ask for bar staff

Recently returned from ten days at the Santa Eulalia and we had a great time. Arrived in late morning due to our flight from the UK being so early, so we weren't sure whether we'd be allowed to check-in or not. Thankfully, we could - which was much needed after leaving home in the early hours. The hotel has clearly worked hard to conform with Covid-restrictions. Hand sanitiser stations at every entrance, plus a couple more in the bar area, and the reception area was spotless. The need to wear a mask when inside the communal areas of the hotel was also explained by the welcoming reception staff on arrival. Location is excellent, just a couple of minutes from a parade of shops, restaurant and bars. The Strip (not our cup of tea, to be honest...) is then another ten or so minutes walk away, while a couple of beaches were also within easy walking distance. We also walked to the Old Town on a few evenings and this took about 40 minutes (with a stop-off for a drink en route), while we then caught the Tourist Train back for 3 euros each. One thing I did find unusual was the procedure for securing a sunbed. Basically, the doors to the pool area are locked until 9am and guests asked to queue up. A member of staff then comes along to unlock the door and risks being trampled underfoot as everyone charges outside. Not something I've ever seen before but a couple of fellow guests said they'd experienced something similar in the Canary Islands before. It was also not something we were advised about at reception, meaning we had no idea for the first couple of days why the pool area was empty when we looked through our balcony window at 8.50am and then rammed 20 or so minutes later. Also hardly ideal for those guests who may not be as nimble on their feet as they once were. For those not fortunate enough to secure a sunbed next to the pool, a word of warning if you opt for the garden area (as we did on the first day) - take some fly repellent as the little so and so's are everywhere. Rooms were fine, if a little dated. We went self-catering and the kitchen was okay to make a small meal. There is also a supermarket about five minutes walk away that is very reasonable. Our only other gripe with Santa Eulalia, in fact, concerned the size of the balcony in our room. We like to sit out on an evening before heading out but the presence of a giant air-conditioning system covering half the balcony area that also pumped out hot air meant we gave up on that quite quickly. Otherwise, though, we thoroughly enjoyed our stay. The location is excellent and the staff very helpful.