Mariners Club

Stayed at the mariners August 2019,for 2 weeks. A brilliant holiday.large swimming pool, not very cold which is brilliant. Everyone is very friendly from staff to fellow guests. Accommodation basic but all you need. I didn't plan on staying in on holiday anyway. Shops 5 min walk away, large supermarket 10/15 min walk. Beach 20 mins away. And what a beach amazing! Will definitely recommend the mariners and also stay again.

I don’t know where to even start with this review. But I will start with saying the bar/waiter staff were extremely polite and kind and I can’t fault their service at all!. Now the bad parts... we arrived as a family to find ONE bed . Yes that’s right ONE BED! Spoke to the rep and hotel manager and they refused to move us as they were ‘fully booked’. Our front door handle was smothered with someone else’s blood and we couldn’t even lock our door! Baring in mind we had a little baby with us so this was very worrying. Our room was full of damp when questioned tui about this they called it appalling themselves, however the handy man just come around and put 2 blobs of gloss on the ceiling and called it ‘a good job done’ and the manager wanted no more to do with it so kept dodging us in the reception area! We had feaces on the pillow and in the toilet, we had dirty towels that had clearly been used (hair on them) and dirty bedding which the cleaner refused to change for 4 whole days! We ended up buying our own towels and buying throws to sleep with! I’ve honestly never stayed in such a disgusting place in all my life, and the fact the hotel OWNER refused to rectify this when he told was irritable, he even refused to come and view the issue so I took photos and brought them to him which then he told me I had done myself although we had only arrived no more than 15 minutes earlier! I tried my hardest to get these issues resolved as soon as possible and as kind as I could , the only thing I was gutted about was Thomas cook went bust and all flights home were fully booked so we had no choice other than to stay as all surrounding accommodation was also full or closed down due to Thomas cook collapse. I will never ever stay here again or recommend this place. I quite literally cried on my second day there. The ‘children’s play area’ was stinking my child went down the slide once and had to be fetched in to get changed as she ended up all dirty, the pool was filthy had clearly not been cleaned out in a long time. We couldn’t go out and enjoy ourselves as we were worried as our door didn’t lock. we paid £900 to go half board only on arrival were we told there is an excess charge for meat ... that’s right ...not anywhere on tui’s website did it mention this and they were unaware until our complaint. Our holiday was that bad tui actually refunded us after we sent them all our photos and correspondence. If that doesn’t warn you about this place then I don’t know what will. AVOID AT ALL COSTS otherwise you’ll have a devastating family holiday. As I say the only people that get 5* are the waiter/bar staff because they were phenomenal. As for the owners and accommodation ....it’s pants!

went in july although my children were over sixteen they put us right opposite the playground and no matter how much we complained they didnt do anything about it the children were still screamung and shouting at eleven oclock while parent drinking in the pub not even coming to check their children the beds were very hard we may have well slepted on the floor when i booked the holiday i was assured it was a lovely place to stay maybe it is for people with little children who just want to drink in the bars and leave their children to their own devices will definitley not be booking this place again