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Reviews
Tripadvisor Traveller RatingBased on 1041 Reviews
Traveller ReviewsRanked #117 of 430 hotels in Amsterdam
Traveller Rating
Excellent
663
Very Good
201
Average
77
Poor
44
Terrible
56
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Frances M said...
The best time at the Ruby Emma hotel
Travelled on 11/2025
We had the best time at the Ruby Emma hotel. It is a very modern hotel and has wonderful facilities. Our room was even better than expected. The bath and shower were fabulous. The bed was so comfortable and we had an amazing sleep each night. Customer service was excellent, any query we had was solved within minutes. The location is also perfect for travel throughout Amsterdam. I particularly liked how the lifts work...
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Blessing L said...
0/10
Travelled on 11/2025
The check-in process was not smooth at all, and the hotel is definitely not accessible-friendly. If youre elderly or have mobility issues, dont even bother its not designed with accessibility in mind.
We requested an upgrade, and while the kind gentleman at reception did give us one for free, we later realised it was actually for the wrong room, which explained why it was complimentary. The A/C works, but it doe...
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Halle T said...
Amazing!!
Travelled on 10/2025
Best 3 days in Amsterdam staying at this hotel rooms are lovely very clean and modern. We arrived at 10am and they had our room ready for us to let us check in early staff were great. Its just outside the centre but there is a tram line 3 minute walk from the hotel and you get 1 tram to the centre which takes 7 minutes very straight forward. I recommend when you arrive at Amsterdam airport I would buy the 1, 2 or 3 ...
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idrisss30 said...
impossible to contact reception from the room.you are on your own
Travelled on 10/2025
I just arrived at the ruby hotel in amsterdam and it is so impersonal.i spent 20 minutes from my room to try and reach reception for an additional pillow.i got directed certainly to a call center who tells me go to reception.because the line is busy.what a disapointment.I definetly do not recomend this hotel....
Tobias m said...
Super happy with our choice
Travelled on 10/2025
We loved our stay here! The hotel is modern, stylish, and absolutely spotless. The staff were incredibly friendly and went out of their way to make sure we had everything we neededplus, they surprised us with a free room upgrade, which was such a nice touch. The upgraded room was spacious, super comfortable, and even had a bathtub that made the stay feel extra special. Breakfast was amazingfresh, varied, and defini...
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