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Reviews
Tripadvisor Traveller RatingBased on 925 Reviews
Traveller ReviewsRanked #30 of 62 hotels in Bilbao
Traveller Rating
Excellent
208
Very Good
441
Average
188
Poor
63
Terrible
25
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Dubhmac said...
Weekend stay in May
Travelled on 05/2026
Very good location which was perfect for walking everywhere in the city. Our room was spacious, with calm decor and comfortable beds (2 single beds pushed together though...)
A few small niggles - some black
mould in the bathroom which is never acceptable and then made me fear the black grout was hiding more.
Very mean with the coffee provided - only one sachet of normal coffee each day and milk not always repleni...
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Ross P said...
Central location and modern decor
Travelled on 03/2026
Chosen for location as arrival and departure by public transport was an easy walk. In fact easy walk to all of city sights. Ok and early check in was appreciated. Room was bright and functional, smallish bed single room traveler however the noisy aircon all night was not the best sleep. Room 615...
Jo W said...
Everything was ok
Travelled on 09/2025
Everything was ok, but uninspiring. Staff dont appear interested and wallpaper in rooms is not for the feinthearted!!!!...
martinlE2333EK said...
Very clean and comfortable hotel in a superb location.
Travelled on 08/2025
It's a very clean and comfortable hotel.Staff are polite and helpful.Rooms are comfortable,very good facilities.The hotel bar is really good value,2.60 for 33 CL draught Estrella Galicia.Its location is superb,it's right in the centre of Bilbao,2-3 minutes walk from the Gran via.I would have no problem to recommend this hotel to friends....
Julien d said...
Disappointing for a 4-Star Hotel
Travelled on 08/2025
Unfortunately, our stay at this hotel did not meet expectations for a 4-star property. The overall experience was underwhelming, mainly due to several issues that impacted comfort and rest.
Firstly, the soundproofing was extremely poor. Noise from the corridor and neighboring rooms was clearly audible and we could hear shower of the neighbor, making it hard to relax or sleep peacefully. The room itself was uninspiri...
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