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Reviews
Tripadvisor Traveller RatingBased on 5910 Reviews
Traveller ReviewsRanked #30 of 98 hotels in Boston
Traveller Rating
Excellent
4264
Very Good
1146
Average
288
Poor
104
Terrible
108
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
ChrisD3915 said...
The best hotel in Boston
Travelled on 04/2024
The best hotel I have stayed in anywhere in America. Polite, helpful, friendly staff have made it a fabulous experience. The hotel has so many amenities from the gym & pool to breakfast, all which are outstanding. Little touches like the complimentary coffee in a morning to chocolates & water at night stands it out from other hotels. They have a real star in Aine on Reception who is always smiling, has a great demean...
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BritTraveller68 said...
Comfortable Stay but Not the Best
Travelled on 03/2024
Stayed here for three nights using an IHG Rewards Suite Upgrade voucher to secure a Junior Suite overlooking the harbour. This was lovely large room with a quirky shuttered window behind the bed headboard opening into the bathroom.
Not sure why, but although there was instant hot water to the bath and sink, it took a few minutes for any hot water to reach the standalone shower.
With my Diamond Elite membership I ...
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Santiago C said...
Tacina! Amazing Customer service !
Travelled on 04/2024
Tacina was very professional, welcoming and helpful. She went above and beyond! The hotel was beautiful and the service was great! Great location, near all the main attractions, restaurant and bar. The room was clean and comfortable! Overall was a great stay!...
Margaret B said...
Wicked great place!
Travelled on 03/2024
This hotel is amazing. Convenient, clean, customer service, the total package. The breakfast was expensive, but worth every bite. The room.was clean and beautiful and comfortable. The concierge department was friendly and helpful. The service was friendly. Highly recommend!...
Elyssa G said...
Best hotel stayever!
Travelled on 03/2024
This hotel is absolutely amazing. The customer service from the moment we walked in was perfect. Tacina made us feel so welcomed and was so helpful with our accommodations. The entire staff (literally everyone we encountered) was so friendly. This was our first time and we will definitely be returning soon. This was by far the best stay we have had at any hotel. 10/10 recommend!...