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Reviews
Tripadvisor Traveller RatingBased on 3566 Reviews
Traveller ReviewsRanked #57 of 231 hotels in Brussels
Traveller Rating
Excellent
1364
Very Good
1656
Average
401
Poor
74
Terrible
72
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Scenic39932241016 said...
Perfecto!
Travelled on 12/2025
Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely.
Thank you for making our stay so lovely!!!...
Tourist16231235448 said...
A deeply disappointing experience at Novotel Grand Place Brussels zero flexibility in a moment of crisis
Travelled on 10/2025
A deeply disappointing experience at Novotel Grand Place Brussels zero flexibility in a moment of crisis
What should have been a joyful weekend in Brussels with my Dutch family turned into a distressing situation due to a sudden and serious cardiovascular health emergency involving my stepmother. With no choice but to cancel our plans last minute, I reached out to all parties involved to explain the situation.
Ever...
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EugeneB974 said...
Good location but not a lot of heart
Travelled on 10/2025
Really recommend this hotel for the central location. Other than that it is a standard business level efficient adequate sufficient base for exploring the Brussels city centre. Breakfast was included and met the familial expectations of the teens present. Cleanliness was more superficial rather than to be remaked upon. Our arrival was probably the highlight as the girl on reception took time to include the junior fam...
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Denise L said...
Great location but just average service
Travelled on 08/2025
The location was perfect, which was easy for us to go anywhere. The service was hard to define. The shower couldn't drain at our first night. I called the reception and someone said that they would come to check in 20 minutes. After waited for 45 minutes and none of us could have shower after a long day, I called the reception again and this time they replied that they were too busy and no one would come. I was so an...
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pojokkampung said...
Worst Accor Hotel I ever stay as platinum Accor
Travelled on 07/2025
This is one of the worst hotel that I ever stayed as Accor Platinum.
1st The executive room is fakes. No executive room. The rooms in this floor are all apparently superior room + sofa (can be sofa bed) - same size, design, etc (identical). They just put the Nesspresso Coffee Machine (we will never use it during stay) to make it as executive room with expensive executive price, total price difference is about ...
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