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Reviews
Tripadvisor Traveller RatingBased on 276 Reviews
Traveller ReviewsRanked #5 of 13 hotels in Saint-Josse-ten-Noode
Traveller Rating
Excellent
43
Very Good
130
Average
67
Poor
21
Terrible
15
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lauren V said...
The AC is a scam and the customer service is no better - proceed with caution!
Travelled on 07/2024
Horrible experience. First off, I specifically booked a room with seperate double beds and of course, I was given a room with one joint queen bed. We had to lug all of our bags back downstairs to request the proper room. They were only able to accommodate our request because whoever was staying in the room with the correct bed had not checked in yet. Thankfully we arrived right at check-in time or it would have been ...
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jacquid608 said...
Unwelcoming Hotel.
Travelled on 06/2024
Whilst the hotel itself was clean and comfortablle enough, the staff were unwelcoming, unhelpful and abrupt. I would not want to return. I feel the Reception staff in particular would benefit from a customer service training course. Location was convenient to metro station and transport links....
S6424OCpaull said...
Great location, close to everything. Just a few little letdowns which if sorted would give it a 5 out of 5. Would reco m
Travelled on 06/2023
Great location, 5 mins from Brussels North train station and about 15 mins from Grand Place
We had upgrade to a suite, on the whole fabulous but just a few niggles, no kettle, windows open like a rocket, air con made room feel like a sauna. Nicely decorated...
91sarwans said...
Very uncomfortable stay, distressing and let down!
Travelled on 12/2022
We was Issued Room 241 as soon as we entered there was missing carpet patch, heavily stained which made us cringe. Moulded shower tiles, rusted shower rails dirty drainage. The toilet was stained it was outrageous. Double bed was Broken, when we lifted the mattress we was horrified to find a dirty broken wood panel keeping it up. The mattress springs were bad so as soon as we laid on the bed we sank causing serious d...
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Angela W said...
Avoid this so called hotel!!!
Travelled on 11/2022
Dreadful hotel. Requested twin room but given a double. Rude staff. Mould on tiles in bathroom, curtains hanging off rail, large stain/burn on carpet, large coffee stain on wall above skirting board, lumpy mattress, no proper pillows only cushion pad tucked inside pillow cases, kept awake most of the night by air conditioning which you could not switch off from inside the room. Breakfast was just about average. Mana...
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